Collision 1-Roosevelt Autobody

09/20/08

A note of appreciation.

by WayneHolmes1 at Citysearch

Initially I had decided to either sell my truck outright, or trade it in on another vehicle when I got it out of the shop. I had owned it for several years and I was beginning to get bored with it. When I did get it back (and sooner than promised) It looked like the truck I had initially purchased. In other words, it looked new again. It had no tell tale signs of body work even being done. No over spray on the rubber trim around the doors and windows, no missed matched color or gloss differences in the paint, just an overall excellent job.

I checked for Bondo and found none. Everything had been replaced with new metal body parts. In the past, I have had some less than desirable results with body and fender repair shops. I have even, in the distant past, worked in one. Usually there is inevitably something to find fault with, whether it be paint on the tires, paint dust in the interior, or even extra miles on the speedometer. Here I found absolutely nothing to gripe about. Rare. Since I got it back, there are people that I work with that seem to see the truck for the first time. They even cleaned, vacuumed and wiped down the interior. Anyway, to make a long story a little longer, I've decided to keep my truck. And, lest I forget, thank you Roosevelt Autobody for taking such good care of her. I won't hesitate to refer you guy's to anyone that should ask.

• Pros: Two thumbs up!
• Cons: 0

08/16/07

If there was a zero or negative star rating I would give it.

by johnette93 at Citysearch

This has got to be the worst experience I have ever had with my car. They had no idea who I was when I showed up to get an estimate, per their request. They told me it would take 30 minutes and kept me waiting an hour. They were supposed to have arranged a rental car and didn't. When the car was finished they told me that I could come get it at 4:30. I got there at 4:35, and they kept me waiting until after 5:00. When I asked about the wait, the person I talked to just ignored me. I then noticed that the plastic stripe thing that goes down the side of the car (to keep another car from dinging your door) was totally scratched up. They had completely mangled it while "repairing" my car. When I pointed it out, the guy just blew it off and said that they would order a replacement part for me. No apology or anything for the inconvenience. When I got home I looked in the back of the car (it's a Subaru wagon) and someone had sat in the back and collapsed the spare tire compartment. I am beyond furious with this place and unless they do some serious kissing up, I will tell everyone I know how horrible the service was.

• Pros: none that I can think of
• Cons: horrible customer service, shoddy work

08/16/07

bad all around

by lovesmm at Citysearch

i;m not sure you could have less than no customer service, but they managed it somehow. not really sure what else to say about htem but they didn't listen to my complaints or concerns in regards to my repair. The repair or lack there of. it shouldn't be hard to replace a bumper but after 4 attempts they still didn't get it right and it's falling off my car ( and other parts keep popping off) , plus they didn't paint all the parts from the repair or even bother to clean up after themselves when they finished said repair. i have nothing nice to say about this company so i'll stop here........................

05/29/07

Rude, Poor paint job..

by dantex9 at Citysearch

Asked them to paint a grille, they painted it with poor quality paint, very poor! The paint is flaking everywhere. They asked for a decent amount of fee for it. Their customer service is also rude. Definitely not recommended.

Stay away!!!

• Pros: None
• Cons: Rude, Poor Job, just want money asap