Northwest Automotive

11/06/09

Consistently Good Service

by choirboy454 at Citysearch

I have been dealing with NW Automotive for over 10 years and six different vehicles. What I appreciate is the conservative approach to problems. They always try to find a cost effective solution, first. Regardless, they are always upfront and spell out the options. Like someone else has said, it is like a doctor/patient relationship.

I appreciate their honesty and work ethic. This is a company that truly knows their stuff, practices great customer service and is totally professional.

03/30/09

Great Service, Great People,

by Scholar013 at Citysearch

Northwest Automotive scores FIVE STARS for the quality of their work, honesty, and professionalism in their industry.

That is a BOLD STATEMENT. Please take a moment and let me PROVE IT.

What make them stand out in a positive manner is their approach automotive difficulties, one of a Doctor / Patient relationship. They believe that is it more important to tell you an uncomfortable truth that might be unpleasant to hear now, but WILL SAVE YOU HUNDREDS IF NOT THOUSANDS OF DOLLARS and KEEP YOU SAFE ON THE ROAD later. This view is a bit more holistic and in depth, rather than the fast food mentality of solve the cosmetic problem and hope for the best that you will find in other shops.

Case in point- My windshield wiper stopped working. I called Northwest Automotive (I have their number saved in my phone for just such an emergency) and asked when I could bring it in. Luckily they had an opening the next morning and I dropped it off first thing. The Manager called me before noon the same day and explained that while it would be possible to get the motor working again, however the problem was electrical and would reoccur later until the motor was replaced. When I asked why this was I got a clear, non jargoned explanation as so someone not in their industry could understand and be comfortable with what they were telling me. They answered all of my questions, and they advised me that while the simple repair might be cheaper, knowing the state we live in would I really want to run this risk of having my wipers stop *again* during rush hour, on I5. Not a scare tactic, but a painful truth as to what might happen if I neglect the problem because it’s inconvenient to my pocketbook. They preformed the band aid fix while they are waiting for the new parts to come in, and the largest benefit to this is the fact that they have now isolated the problem and should have NO COMPLICATIONS when the time comes for installation that will SAVE ME MONEY on labor.

HONESTY, INTEGRITY, and PROFESSIONALISM. This is what you are paying for when you have automotive work done and the value of your hard earned dollar is appreciated at Northwest Automotive. They give 110% to keeping you safe on the road, and you cannot put a dollar value on that.

• Pros: Professional, pro-active, and personable.
• Cons: They get INCREDIBLY busy because they're so good.

08/15/08

Best pricing and customer service here

by MAWaldrum at Citysearch

These guys are great! Very friendly and knowledgeable! I have a Nissan Frontier and Northwest Auto has continually given me better pricing for repair then any foreign car shop has quoted. They're always on time with the repair, but call for an appointment early in the week, because they can book up fast. For little emergencies like a flat tire, they can generally fit in in a day or 2, always with a smile!

• Pros: Timely service, nice location, friendly

11/19/07

rude employees

by seattle31 at Citysearch

the employee of this company was rude , pushy and did not want to answer questions that were straight forward .would not recomend service if your looking for freindly service

04/01/07

If you have a classic car, stongly consider this place for your repairs.

by greenstingray at Citysearch

doug and raoul are all over it. i took my 1969 vette into them last winter and they not only took care of several problems with my car, but they went the extra mile to make sure that my repairs would stand the test of time. Over the years, I've been to several local mechanics and I've been underwhelmed. Northwest Automotive is the real deal. If you have a classic car, you should drop by this shop.... they get it.