Carter Volkswagen Saab
Seattle, WA 98107-4803
Phone: (206) 782-7474
User Reviews for Carter Volkswagen Saab
08/07/2008 Posted by SecretShopper79
Called to make an oil change. Got there and they said I needed a 60K done. Got the 60K done. When I got home. I check the fluids. Fluids was not top off When paper work said it was. VW CSR called and I told them about my oil being low they said contact Jack. When I left a message to Jack about my fluids being low he called and said that it all my fluids was fine. How would he know if it's alright if he has not seen it???? He didn't even offer me to come back for them to take a look at it. So I took it to Jiffy Lube to make sure it was top off. And surely The oil level was 2 qt low.
05/21/2008 Posted by johnnali
I didn’t realize how much I love Carters VW until I got burned at another place.. I usually go to Carters in Ballard to get my car serviced and I have always had a good experience, but I was enticed by a coupon to 34th Street and decided to try the little guy. I got completely burned! 34th Street Garage was rude, untimely, unprofessional and lied about the service they performed (I wrote a review on their Citysearch). The price may be a bit higher at Carter (maybe $10 more tops) but they give you a loaner car when you make an appointment or have a shuttle if you need it, I trust them to perform the services they say they are going to do and they even wash your car. Plus the customer service reps are always friendly and professional! I took my car in without an appointment about a week ago to have some mascara (don’t ask) removed from the headliner and one of the customer service reps helped me right away and hoped in with some Superclean to remove the stain no charge. These guys no customer service and the value of people’s time. I will be back to Carter VW every 5,000 miles, and god forbid in between should my VW give out on me. :)
Pros: Great Service, Trustworthy mechanics, they value their customers
Cons: should include a free tire rotation with oil change
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