Bernie's Automotive Service

11/12/11

Great service by Patrick at Bernie's

by Cottonrc at Citysearch

Thanks to Patrick for taking the time to thoroughly explain the service I needed for my car. I am new to the area and needed to find a trustworthy auto shop. The price was fair, Patrick was honest, and I love the warranty. I couldn't recommend this place enough.

11/09/11

Excellent staff, from all angles

by lyle fortin at Citysearch

I've had the opportunity to be a customer at Bernie's Automotive, though that's not how my relationship with them started. I work in a related business, at Hertz Rent--a-car in Ballard. I've had the opportunity to share customers with Bernie's. I've always been impressed with the way customers talk about their experiences at there. They say they get great work at a fair price, and excellent treatment from Patrick and Will. I have worked with many auto shops in the area and am always impressed with the way I'm treated when I come in. Which is good, because not all shops are happy to see the rental car guys.

I took my car in to Bernie's after always hearing such great things, and was helped out by Patrick. Everything I've heard from anyone I've dealt with out of there has been spot on. Patrick was excellent, I felt well informed throughout the process, he was clear and concise, and didn't make any promises he couldn't keep. I'm not mechanically inclined, and Patrick was awesome at explaining all the work that needed to be done without being condescending. Not only will I be back for any further repairs, but they will get my sterling recommendation next time I get a call from someone at the scene of a breakdown.

10/27/11

PATRICK IS THE MAN!!

by Vincangialosi at Citysearch

BEST AUTO SHOP IN SEATTLE!!

PATRICK IS THE BEST!

We use these guys for everything and have an awesome relationship.

They're honest, fair and the work is top notch.

03/11/11

Watch out! They will rip you off

by MissSavvy22 at Citysearch

DO NOT take your car here. These guys will rip you off while smiling at you. Yes, it is true that they are very nice to you, they take the time to explain everything they do, and they have a shuttle service that will take you wherever you need to go so long as you let them know ahead of time.

However, their prices are completely out of control. I took my car in because my oil pressure light was low. After they diagnosed and fixed the problem, it turned out to be a cracked oil filter cap. Guess how much I was charged. $200!!!! That included the part, the labor, and an oil change. I was completely astounded. It was the single most unethical business transaction I have ever been involved in.

If you choose to disregard this post and take your car to this place, I'm giving you a heads up to at least get a quote from them BEFORE you let them touch your car. And get a second opinion. I promise you won't regret it!

03/10/10

Quick, professional, quality work

by timh33 at Citysearch

I needed my car's rotors turned and new brake pads put on, but needed the car back the next day. They were able to complete all work by lunch time the next day, within a competitive price range. So far I've been pleased with their work, and I'd recommend them.

• Pros: Great work on a deadline
• Cons: none