Larry's Volvo Repair & Service

Amazed at the integrity and dlighted by the service.. Many Thanks to Warren and the team at “Larry’s Volvo” in Seattle! My wife and I were bowled over by Warren’s generosity, his compassion for a fellow human, and his integrity. We were about to make a three and a half hour drive home from visiting Seattle when the engine began to die immediately after starting. We stopped for gas at the Costco and when I tried to start the car again it was more difficult to keep it running. Worse, the dreaded “Check Engine” light was on. With our three boys in the back seat of our 2002 Cross Country, my wife and I pondered our next move on a Sunday 180 miles from home. I got out my iPhone and searched the web for Volvo shops in the area and found Larry’s Volvo. We got the car started and kept it running for the two and a half mile trip to the driveway at Larry’s where I parked the car and couldn’t get it to move again. I got out and walked around to the front of the shop to look for an afterhours key drop box and noticed another Volvo driving past. I went back to my car to plan our next move (find a hotel and then a taxi ride) when Warren walked up to my car. It was Warren who had driven by and seen me looking around the shop so he stopped. I explained my predicament and Warren said that they could make time to look at my car in the morning. Warren must have felt some compassion for our family of 5 stranded in an unfamiliar town because the next thing I knew, he was handing me the keys to his car! I didn’t know what to say beyond “Thank You” and we made plans to touch base the next day. That night, my wife and I were both pondering how much this was all going to cost us. When we contacted Warren the next day, he told us that the mechanics had looked the car over carefully and had put about thirty miles on the car but they couldn’t find anything wrong with it. I topped off the tank in Warren’s car and drove back to pick up our mysteriously fine vehicle. I was calculating what Warren might charge us as he explained the time his team had spent on our car when he handed me the keys. When I asked Warren how much I owed him for the diagnostic service he replied that, since they hadn’t really done any work on my car, there was no charge. I was truly humbled by this man’s integrity, compassion, ad generosity.

If your Volvo needs work and you’re in Seattle, take it to Larry’s Volvo. You’ll be glad you did!…

Not Recommended, competent but sneaky~. I went to Larry's Volvo only because they have a decent website with a video and bios of all their techs. Plus they have a new customer $25 off coupon. So I went for an oil change. I also told them that I had a check engine light and if they had time to look into that, that I'd be curious to know what that is, in case they might want to solicite other services, but I made it clear that I wanted only an oil change on my bill, and if they couldn't look at the error codes for free, then it was okay and I would understand.

All in all, they seemed to do a good oil change, and looked over the car pretty well, although, they ended up charging me to look at the codes, and in the end, even though the bill said $25 off, the math didn't add up, and I paid $118 for an oil change.

I didn't like that.

Most other shops that I've been to go out of their way to do something extra nice for a first time customer.

I've owned many Saabs, and Scanwest would do that kind of stuff, like throw in a free part (if I was missing some small plastic peice, or need a dipstick)

I also went online and looked for some parts to compare the prices that they quoted me, and I found them for much cheaper online (which is normal to an extent) but these "Larry" guys over priced simple things more than I would have expected.

And its not like I know nothing about cars. I went right in and gave them very specific instructions about the issues, and details of the car.

I like my Volvo, but I won't go back to this shop. Sorry guys!!!…

Best repair service for your Volvo. Larry's Volvo's owner Warren is the type of person you would trust your Volvo to. Always good advice, fair prices, and most importantly he is HONEST. If something does not work out, he will go out of his way to get it fixed. A few times he did not even charge us when the problem was not completely fixed.…