Firestone Complete Auto Care
Seattle, WA 98109
Phone: (206) 622-8300
User Reviews for Firestone Complete Auto Care
01/21/2007 Posted by dplee33
I took my Ford Ranger in for oil change and to have them investigate an odd sound in the drive train. They recommended more service than I had anticipated, and I reluctantly agreed, and in the end, they had no answer for the drive train sound problem. Oddly, after I picked my vehicle up that evening, I began having problems with my starter. Is that a coincidence? I don't know, but I decided that I would take my vehicle somewhere else to have that problem fixed. I'd only recommend this place if you have a specific problem that needs fixing and you are very knowlegeable of the problem. I would not recommend taking it there for diagnostics.
01/03/2007 Posted by monoblocks
Tires, regular maintenance (oil changes, coolant flushes)...this store does acceptable work at a reasonable price. One plus is that they are open on Saturdays. But request any sort of work that has any difficulty and diagnostics to it (strange suspension or drivetrain noises, electrical gremlins), then they're no better than any other shop. IMO, they may even be a fair bit worse. Better to go to a shop that specializes in the particular make of your vehicle instead for these sorts of things. Also, I would not recommend them for brake work, unless you are VERY knowledgeable about the requirements for your car, and can direct these guys (with as much info as possible) with the HOPE that they get it correct the FIRST time. They seem to have issues understanding and recognizing which cars--particularly older ones--have ABS systems, and have shown a particular lack of knowledge with specific brands. For instance, Volkswagens are notorious for developing warped rotors on many of their newer models (I found this out after-the-fact from our VW dealer); the oem factory rotors are extremely difficult to properly remachine--the dealer usually replaces them instead of trying to save them--but this Firestone store seems incredibly ignorant of that type of data and instead tried to remachine, causing premature and uneven pad wear which ultimately lead to a rediagnosis and complete aftermarket rotor/pad replacement by another shop.
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