Seattle >Wessco Blinds
Unsatisfactory repair process. Look elsewhere for blind repair. My repair was slow, expensive, and unsatisfactory. There are places in town (or Bellevue) that can do it in-house for a few dollars.
Wessco did a great job, our windows looks fantastic!.
I recommend Wessco very highly.
We moved into a new/old house (in Ballard) last year. It was built in the early mid-century period and has some great design elements, but attractive window coverings were not one of them. We inherited the original heavy-looking fabric drapes in the shade of blah, and they were not improved by the way they were getting crapped out of these heinous brass thingamabobbers dangling from the ceiling. Had to go.
Luckily, we found some high tech and very fashionable replacements at Wessco. When their rep came by with samples and for measuring, she suggested we think outside of our comfort zone and try some of the colored options (almost everyone thinks they want white). We went with a neat soft gold honeycomb fabric in the front rooms and an espresso in the bedrooms/kitchen. It looks incredible - really really good. The window trims are a very rich oak, and the gold pulls out a lustrous tone in the wood. In the back, the espresso matches our cabinetry and brings the room together.
The technicians who put up the system were nice and professional, and a year later we are still very happy, so they did a good job on the install. The blinds have been good for thermoregulation and improved our house insulation. Good stuff at a good price.
Great Customer Service!.
We recently purchased our first home - a townhouse in Seattle with several different floors.
Wessco helped us find the BEST blinds for each room of our house - from the cat-friendly cordless blinds to moisture-resistant wooden blinds above our kitchen sink. We also opted for shutters in our bedroom, which I LOVE!
Service was great - deliveries and installation were made right on time. The person who installed our blinds was also really friendly and we were amazed by quick he was.
Great local company! I'd recommend to anyone.
Excellent Service& Installation/ Repair of my Old Blinds.
After re-painting several rooms in my home I called Wessco for a blind consultation. They came promptly and showed me several options for my home. Kamm helped me choose a blind that was an updated look but still coordinated with the 10 year old blinds throughout my home. I love the color match and texture of the new blinds.
She took two of my old blinds to Wessco to be re-strung. Their installer hung them for me when he installed my new blinds. I definitey recommend them -- it's a small company that provides great customer service. I never thought I could match the blinds so well. It saved me a lot of money and I am happy with the quality of my new blinds.
Read this before considering Wessco. I really wished that I had taken the time to read reviews on this company before giving them my money. Others are right; they are inconsiderate, rude, unorganized and don't call you back within reasonable timelines. Take your business elsewhere.
Worst Customer Service Experience of my Life!!.
If I can save anyone who might be considering Wessco for their window covering needs the grief, frustration and extreme dissapointment that I have experienced in dealing with them than it was worth posting this review.
Frankly I don't even know where to start. Top to bottom, inside out this company is a disaster thanks in large part to their owner.
They are severely lacking in their communication skills, both with the client as well as internally. YOU have to call them if you want a status on your items.
When the items finally do arrive you have to wait for some time to have an installer call you back to book... and so far neither of the two called me when promised. Neither installer was prepared to install the items... both stood on my furniture to install the blinds. Neither brought ladders with them.
One blind arrived broken and the store never called me back to make arrangements to install the new one. I had to call them to remind them to reorder it. Two other blinds have since had pieces break off of them... they are just months old. And one was installed such that it didn't reach the floor... I had to have an installer come back to fix it.
They quoted me the wrong color on a wooden blind costing me more than $2000 without taking ANY accountability whatsoever. That's after I spent $3,000 on four other windows... three of which have already broken on me. And the owner had the gall to tell me that she has "no business relationship with me."
I wrote two letters, registered them both in making attempts to have the owner call me. She called me back only after I used the word "lawyer" in my second letter. But that was only to leave a hysterical voicemail.
You'd be better off dealing with another company where ethics are considered a core value even if it meant that you had to spend a little more. Just not worth the frustration. They receive a failing grade in my opinion.
GREAT BLINDS AND CUSTOMER SERVICE. We bought blinds for our whole house from Wessco about 4 years ago. We were very happy with the service, they worked very hard to stay within our budget and not try to talk us into something we could not afford. The installation was great they did a professional job. We had to have a couple of the blinds restrung and we never had any problems the blinds were always back within a week or so. I would recommend them, Kamm is great to work with and Leigh has been in the business for a long time and is very knowledgeable.
Wessco Blinds has an amazing showroom with so many beautiful items. They recently installed several shades in my home with great customer service, prompt devlivery and even gave us a fallow up call and thank you card.
I love supporting a local small business, and this is a great company to support.
So bad. Owner needs to take some business etiquette and/or social awareness classes. Her employees need to figure out what it means to follow through, and follow up. This place is seriously a disaster from top to bottom. Look elsewhere.
Avoid!. Customer service is a joke. They take forever to get back to you, and unless they are going for the sale, they aren't really interested in what you have to ask or say. They won't offer useful advice, and they won't help you with potential issues. Plenty of other options out there, I'd suggest you look elsewhere.
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