Seattle >Capitol Hill Animal Clinic
Great Vet and Great Office We have used this clinic for years for our two cats. Kris and the team are thorough, compassionate, and professional. We wouldn't take them anywhere else.
They missed finding my dog's cancer -.
On one visit, my vet told me that my dog had cancer, and then immediately left the room to deal with some other issue, leaving me alone with the fact that my dog had cancer. I had so many questions and could have used some answers, or at least some sympathy or comfort. And she was the main doctor. Boudreaux, I think.
On a series of unrelated visits, 2 or 3 different vets missed a spleen cancer that another vet found immediately. She said it was the size of cantaloupe (in a 25lb dog).
I wouldn't doubt that the back/off-limits rooms are dirty too. It smells bad sometimes.
I would strongly discourage anyone considering their services.
Grrrrrrrrrrrrrrrreat Veterinarian!. I am absolutely SHOCKED at some of the other reviews because I have taken my cats in to Dr. Boudreaux/Capitol Hill Animal Clinic for the past 15 years. Most recently, I had to take in my sweet old cat who has always suffered from respiratory problems and who was at death's door. Dr. Boudreaux and her staff pulled my cat through (I really thought that I was going to lose her) and I owe them a tremendous debt of gratitude. They hydrated and attended to my cat without hesitation. I cannot recommend this Vet highly enough. Incidentally, I have no more money than anyone else in this tough economy and I did not feel overcharged, especially in light of all of the trouble they went to in order to save my cat.
3rd Visit and Counting!.
About a year ago my partner and I adopted two kittens. With the adoption came a free vet visit for both. We called CHAC. We were greeted in a friendly and helpful manner and informed our free visits would be honored.
Each of our visits we've been greeted by friendly staff and never waited more than a few minutes to be taken to the exam room. Upon entering the exam room a vet tech preps each kitten to be examined by the Dr. who arrives a very short time later.
In our three visits we've seen three different vets, all of whom I'd be more than happy to have see my kittens again. Our latest visit we were introduced to Dr. Barker if I recall correctly. She was simply amazing. She had such a calming manner, the kittens didn't even flinch for thier shots. She was caring about each of our concerns and explained everything without making us feel like we were being talked down to.
As for price, extremely reasonable, and you get a discount on the second pet when you bring them in together. Even the vaccinations were cheap as was the kitty toothpaste, apparently kittens get plaque too.
After we had a delightful conversation with the tech at the desk who we've chatted with each time we visit. We just couldn't stop raving about what a great visit. We'll see you next check up, god forbid before.
"Public Spanking". My husband and I were completely chastisized in front of other clients in the waiting room by one of the techs because we feed our dog raw meat and kibble. Obviously, they're completely against this and we respect their opinon, but she should have had a little more class and took us in an exam room if she was going to lecture us about what bad parents we are. To do that in front of other clients is unacceptable and not to mention tacky. The only information we were given to persuade us not to feed raw meat was an article from the 1970's. Being the highly educated medical professionals we are, we know ALL ABOUT RESEARCH AND MICROBIOLOGY and some random article from the 1970's isn't exactly up-to-date information. In addition, she recommends we talk to MudBay (animal food store in the area) to find the best food for our dog and they actually PROMOTE the raw diet and carry the exact food we feed our dog!!! AHH!! OMG, I know, too funny, right? In talking to to other vets in the area and one thousands of miles away from here we have been reassured we are not bad parents and from what current research says, we're doing the right thing for our dog.
I took my cat in to CHAC because he exhibited symptoms of diabetes. After a diagnosis, we started treatment. However, diabetes is tricky, so I had to make frequent visits to see how he was responding & to make necessary adjustments. This was over a period of a few months.
All along, I never felt like I was getting a full explanation of what was going on with my cat. I would often only be able to talk with a technician or a secretary ("the doctor was out"). Too often their reports were incomplete, incorrect, or misleading. Unfortunately, I had little way of knowing.
Sometimes, I'd come in, expecting one treatment (say, dropping him off for the day to have multiple bl00d sugar level tests -- very standard). Then I'd come back in the afternoon to find huge charges on my bill for tests that I hadn't ordered but the vet thought were prudent. Not once did one of these expensive tests offer any new insight into how my cat was doing. I wish the vet would have consulted me first; unfortunately, I just trusted that she knew what she was doing.
The final straw came when we were just finally pinning down exactly what amount of insulin and food was going to work. I came to the vet, only to be told my cat was now resisting the insulin and needed a new type (meaning we'd be restarting the entire process).
This didn't add up to me - his symptoms seemed to be under control. So, I had the charts transferred and took my cat to another vet (Rainier Veterinary Hospital). Turns out, the treatment is working very well. The vet there couldn't find a justification in CHAC's test results for switching to more costly meds & starting over. The new vet talks more about the cat's overall health - diet, activity level, weight - it really seems like they care. Their approach & communication is so much clearer; it really highlights how poor and dis empowering the service was at CHAC. In short, over $1200 later, I'm definitely never going back to CHAC.
Worst Vet Ever!. I won't come back to get service there again. They make a lots of unbelievable mistakes for my paper work of my dog. Their staff are all freaky people and so helpless. When I asked the front desk tatto piercing staff something, she repeats "I have NO idea. I have NO idea." How can she work there if she doesn't know anything about pet and she doesn't try to figure out for me anything. I am so disappointed.
I won't be going back. I brought my cat here for an infection on her behind. My poor kitty has been suffering a lot lately and on top of it all underwent the stress of moving to a new place. I didn't know the area so found this place online. The doctor was professional enough, but the techs are an absolute nightmare. I brought my cat back to have stitches removed, and there was a large dog in the waiting room. Because my cat hissed at the dog, the tech refused to remove my cat's stitched because, and I quote, she "didn't want to deal with it". I can only recommend that the tech go into another line of work if she doesn't want to deal with animals. Obviously, I won't be going back there ever again. My cat is worth too much to me.
Incompetent and Dishonest. My husband and I took our two kittens to the Capitol Hill Animal Clinic mainly because the location was convenient. When one of my kittens started to walk a little funny and his stomach was dissented, we took him to the clinic and the veterinarian technician suggested an ultrasound that would detect fluid in the abdomen. After we kept our kitty there for several tests, he became progressively miserable and couldn't hold down anything they forced fed him. The vet finally said he needed to cut our kitty open to see if there was some kind of blockage. When he cut open his abdomen, which was difficult enough for us to grasp, he said there was so much fluid that it would be best to put him down as he wouldn't be able to recover. My husband and I made the difficult decision to do so. The vet concluded that our kitty had FIP (Feline Infectious Peritonitis). Later, I asked if among the tests he gave our kitty was an ultrasound as the vet tech said they would, as this would have detected the fluid and avoided the unnecessary surgery, not to mention the trauma our kitty went through. The vet admitted he did not perform the ultrasound. When we got our bill for $1,200, I asked the clinic manager (Cheryl) why the ultrasound wasn?t on the list of services when the vet tech said from the get go that they would perform an ultrasound that would detect fluid in the abdomen. Cheryl said she would look into this. In the end, she denied that anyone at her clinic said anything about an ?ultrasound.? She also showed no sympathy to the fact that we just lost our cat. I was dismayed at her defensiveness as there is no way I could have come up with such an idea on my own, yet she was quick to accuse me of misunderstanding and confusing the conversation with the vet tech. We paid the exorbitant bill which would have been much less had the ultrasound been conducted, eliminating the need for surgery. We never returned to that clinic again.
Best Vet I've EVER Seen. This fabulous lady made short work of my kitty's first exam. He's a squirmy little guy, but she had him tucked under her arm and back teeth exposed so fast he didn't even have time to try to object! She was gentle, helpful, knowledgeable and straight forward. She's been very realistic and incredibly informative! The office staff and techs are AMAZING! Information I gave to the front desk as just a matter of conversation was relayed to the Dr and commented on when she called me with test results. I LOVE this vet! If she doesn't plan on retiring any time soon I may even get another pet.
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