04/21/09

VERY COLD RIP OFF PLACE

by BIGMAC70

When Jen worked there, this place was friendly and welcoming. His wife, Kathy, is an extremely cold, greedy person who never smiles. Her son now works in the business, and the first thing he does is to announce the price and collect money. He also never smiles and can be sarcastic, if not hostile. They do NOT post prices, and are very, very expensive. After many years of doing business with these people because of their location and my support for immigrant groups, I am going elsewhere. They are icy cold and greedy. Twice, my clothes have been lost and I had to really persist in getting value quid pro quo from Kathy. It is no longer a good place to go. Bad vibes.

• Pros: CONVENIENT LOCATION TO MY HOME
• Cons: IMPERSONAL, EXPENSIVE PLACE

05/16/07

VERY Pricey for what you get...

by cougbud

service is lacking, hours are VERY inconvenient, not impressed with the quality of work for the super expensive prices. I'm used to $2 or $3 max per shirt. At Jay's you can expect $4 per shirt even if you bring in several. My total came to $60 for about 6 garments where I'm used to that costing no more than $30. They don't explain what service they provided only a total price when you pick up. BEWARE!!

02/01/07

Not very Good

by hg7

I have lived in the Montlake neighborhood for one year, and have taken my garments to Jays' twice.

The first time I said I was not returning, but I thought why not give them another chance.

The first time I picked up my items and noticed a tag on my brand new sweater that read " stain on shirt could not be removed." Please consider this was the first time I had worn this black sweater. I searched and searched for the mysterious stain and never found it; however, what threw my off guard is: If you, as a business, have found a stain that you could not get out and have left a tag on my sweater - Why not communicate this to me before I leave your facility??? After all you are, supposedly, a second to none "fine cleaners."

My second experience was today. I had gone to pick up my scarf, of which I had dropped off a few days prior, and was estimated $4. To make a long story short. I paid $5.5. Its a scarf!!!

And it's not the measly $5.5, it's the principle.

In addition, the facility owners are not very friendly - it's nice to know that your money/business is appreciated.

Lastly, I would like to end this with a positive note; they did provide me with well alteration service. I might go back for that But that's a maybe.

• Pros: alterations
• Cons: expensive, owners not friendly, don't communicate findings