Seattle Auto Service Center

08/11/2008 Posted by borobi

I recently had car trouble - stalled and died in he middle of a busy Seattle road! Knowing next to nothing about cars I had no idea what it was (battery, alternator, starter) and had no idea where to take it (it was after hours and I had to have it towed somewhere.) Coming down Roosevelt I had passed this shop many times so I just told the tow truck driver to take it here and I would deal with it the next morning. Totally blind decision...knew absolutely nothing about this place - just dropped it there and left my key, all the while fearing I had just opened my self (and my wallet) up to a potential draining situation by an unscrupulous mechanic. Boy was I completely surprised and thrilled with the service and the professionalism of the guys at this shop!! I called first thing the next morning when they opened and they had already diagnosed the problem and had it being worked on. In what I feared from past experiences would be a mechanic's dream opportunity to upsell me on a new set of brakes, rewiring the electrical system or have a complete engine overhaul turned into a simple battery replacement! I was relieved that my bank account would remain intact but moreso that I had found an incredible, honest, professional and totally pleasant experience at a garage - one that had eluded me all my life! I want to commend all the folks at Seattle Auto Center for the way they handled my situation. They said they would call me when it was ready and they did. They were totally open to being there a bit past closing when I was held up in traffic coming to pick up the car. I couldn't have asked for a better end to what started out as an ugly stalled car situation! Thanks to David and the crew here and, dare I say, I look forward to the next time I need a good mechanic (which I hope will be never but we all know that hope!) TOTALLY recommend these guys for all your auto needs!!

10/26/2006 Posted by cadyms

I took my 2000 Eclipse in this spring and had a great experience. I'd scheduled an appointment for September for some maintenance I knew was coming up (fuel injection cleaning, etc) and almost cancelled the appointment after reading a negative review by another user. But then I realized I had no idea who else I'd take it to so I decided to talk to the owner when I went in. When I met the woman the front desk, I expressed my concerns and asked if I could talk with the owner. Turns out she is the owner, and was well aware of the poor review. I didn't sense any defensiveness in her further comments, but genuine confusion over why the gentleman was so upset. She said they'd tried to chat with him to figure out what was going on and he'd refused to return their calls, etc. I decided to have them work on my car. It made me feel better that the woman was an owner, that she was aware of the problem and could speak so intelligently and with genuine concern vs. anger or excuses about the situation, and that she understood my concern. My car was done that afternoon. The mechanic said some of the work I'd been expecting could easily wait several more months, and my bill was $200 instead of the $600 I'd expected. Now, I would normally assume "oh, it's because I talked to them about this issue and they're trying to win my business, etc." But the truth is, back in April I had the same thing happen and they didn't know me from anyone else at that point. I think this is a great shop. There are always grumpy customers, and misunderstandings can happen even with non-grumpy customers. :-) I'll keep going to this shop.

Pros: Great owner, very helpful, really listen to customers.

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