Petco (Reported Closed)

Doesn't Recommend

nataliereed

Joined 4 years ago

Horrible Customer Service. On multiple visits to the West Seattle Petco, I have received the worst customer service ever. Most of the time coming from their register clerk, Lisa. A couple months ago I was looking for a good substrate for my snake and was mistaken on which kind to buy. I thought he needed humidity but was wrong and Lisa definitely made me aware of this. She proceeded to go into great detail about how wrong that was and asked rudely where I read such a thing. Honestly... She made me feel so stupid and embarrassed! And of course I am blessed to have blushing cheeks that cause me to wear my heart on my sleeve and this made me feel more stupid. She actually raised her voice to me. So every time I had to go in to get snake food after that incident, I desperately hoped she wouldn't be working. If she was, I would avoid her. Today I went in to exchange a dog crate that was too big for my new dog. I handed it to another clerk who instructed me to go pick out the one I wanted. When I came back, that woman wasn't there but my crate was sitting at register 1 with a register closed sign. Lisa was at register 2. I approached her and pointed to my crate, In the middle of saying that I was there to exchange that one she interrupted me and said "SO YOU NEED TO GO TO REGISTER OOOONEEEEE". Whoa! Ok.. Thanks for all your help. I will never go to the West Seattle Petco again. I will happily go to Mud Bay or any of the other nice smaller, friendly, pet stores. If for some reason I have to go to Petco, I'll go out of my way to go to the Tukwila one.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Staff. Food, toys, treats, health care, training supplies and services for dogs, cats and other pets. Adoption and grooming also available.

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tine5150

Joined 8 years ago

Great store!. I take my dog to the grooming dept. every few weeks or so and I love the service, and attention to detail. Ann is an awesome groomer and I highly reccommend her to every one I know. The retail area of the store is spacious and clean. The prices are a tad high for some products, but well worth it, in my opinion.