07/06/09

Ozzie's has THE WORST customer serice

by Jj22483

My friend got kicked out of the bar for kissing another guy she had met. Well, the bouncer decided to kick me out too because according to him, "it is easier to kick out the group, " in his own words. Tave, who was our bartender, was being a fantastic bartender up until my friend was kicked out and then Tave completely did a 180. He humiliated me in front of other customers for being inebriated (which I wasn't), and said he refused to even discuss giving me an itemized bill. Tave said that I "clearly needed the money more than he did." I felt like I was in the twilight zone with all the disrespect and poor customer service. The bouncer, Mark, who kicked out my friend for kissing the man in the bar turned out to be the protagonist in the bar. He even paid for my drink that I didn't get to finish due to Tave's rudeness. I was really impressed with his chivalry, but very disappointed for Tave who got away with his rudeness. I didn't leave a tip, althought I wanted to tip Tave up until he pulled a Mr. Hyde on me.

• Cons: Tave is the rudeset bartender ever!

07/03/09

staff needs to go to manner school

by atxdude

Like many others have mentioned on this forum already, Ozzie's has the worst staff I have ever encountered!

My buddy and I walked in this evening (July 2, 2009). The doorman was rude to my buddy and argued with me about the authenticity of my 2008 Texas drivers license. When i offered to show him my other IDs he started hurling slurs at me. I'm not sure what his peeve was -- whether he didn't like my face or the fact that he was getting some sadistic pleasure turning away someone who had a Texas ID.

I asked to talk to his manager and he forcefully (he was 3 times bigger than me) moved me out and shouted out that this was a private place and it was up to him whom to allow in. Further he said that I should "return back to wherever I was from". I will never go back and will share this message across all kinds of social media with the hope that everyone else avoids this place as well.

• Pros: location
• Cons: staff

05/09/09

Ozzie's The Best Karaoke

by FredS

I've been regularly going to Ozzie's on Friday nights for about 8 months now.

I've found Ozzie's DJ Deana and Waitress Nina to be awesome. Ozzie's Karaoke is a blast. The staff always take care of the customers in a timely manner even if the place is wall to wall people. The customers at Ozzie's support each other when they are up there singing. It's a really warm and friendly environment. The staff is always circulating to make sure customer's drinks are filled and their food is the way they like it. Their fries are great. The staff takes the time to remember your name, your drink and even asks you how your week has been. The song list is fairly extensive. The wait time even on a crowded night isn't bad at all. They have two Karaoke bars, pool tables etc.

I think it's just a great place and I encourage everyone to check them out.

• Pros: Great Staff, Great Music, Great Food