Seattle >Swifty Printing & Digital
I needed a copy of an 1896 reprinted book trimmed down on three sides. The book itself was about this size of a textbook, however the actual print was centered and about 1/2 the size. I needed about 1" taken off on 3 sides of the book, while retaining the original binding.
The man that helped me cut off all four sides of the book, resulting in 400+ loose pages. When he brought it out from the back I said that this was not what I had asked for, and I had specifically said to keep the binding. He said that no, I had asked for all four sides to be taken off. (Why I would say this, I have no idea) I asked if he could rebind the "book" and he said yes, for an additional charge AND it would now be bound with a plastic spiral binding. I said I did not think it was right for him to charge me for this, as he obviously was the one in error. He proceeded to again (literally) yell at me saying that I had never wanted to pay for the trimming of the book and that I had just wanted to come in there and get it for free and kept accusing me of telling him to take off the binding. I said I was more than willing to pay for a job done right, but he was not even offering to correct the error. He kept saying that I was lying and then turned his back on me and walked away.
At no point did he want to correct the error (without an additional charge), or even apologize for a misunderstanding. He immediately became aggressive and accusatory. He did not want to work with us to find a solution. I would not want to work with them on any sort of actual print jobs. They have also lost my company's business.
I cannot believe a competent printer would not double check his work before ruining a book. I now have 400+ loose pages, and I hope that Kinko's will be able to finish this job.
Poor Work, Worse Follow-Through.
I decided to have my wedding invitations printed at Swifty, because they do a nice job on my business cards. I was surprised that it would cost be $440 to print my files onto my stationery, but, because they use a press and not a printer, I thought the quality would be worth the price.
When I picked up my invitations, every single one had a crease across the top where the press left an indentation. My printer friend explains - the plate they used was too small for the stationery I provided, definitely user error. When I approached the previously very helpful staff with my concern, I was immediately asked whether I thought they were liars, and told abruptly that the crease is an unavoidable part of the pressing process.
Therefore, if I am to believe this to be correct, everybody who has ever had their wedding invitations printed there has endured large creases across the invite. I find this doubtful, as well as his implicitly insulting claim that I am the only person who has ever complained about this.
Result? My $440 print job on my $100 stationery (mind you, I did all the page layout design myself) has large creases across every one and not only did they do nothing to rectify the situation, they insulted me by prompting me to "call them liars" and "ask any other printer," as I would surely be told that it is impossible to print without creasing the paper severely.
Boo, Hiss. Bad Move, Swifty. Lost my business, hopefully you all read this and avoid being swindled and then insulted.
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