Macrina Bakery & Cafe

11/09/09

Time to improve staff quality

by Deepa Hazra at Citysearch

I placed an order on phone for a 9" German Chocolate Cake on Nov 5 at 4:30PM. The cake was for my husband's surprise birthday party scheduled on Nov 8 and the pick up time was scheduled at 4:30PM. The cake was supposed to be picked up by my friend and it was already mentioned to the person who took the order on the phone. I had done the payment on phone via my credit card.

When my friend had gone to the store to pick up the cake, I get a phone call from the store that the cake order was placed for Nov 22 instead of Nov 8. I was really shocked to hear that at the nth hour and asked if there was any other cake that was available at that time. She gave me a few options and I had no choice but to pick one. When I asked her to put the name of my husband on the cake she told me it would not be possible since there were no artists at that time who could engrave it on the cake. I was okay at that point of time since atleast I would have a birthday cake for him and the party would not have been a flop.

I was told during our conversation that the difference in amount will be refunded to me and would be sent via my friend who had gone to pick up the cake for me. However, when my friend arrived he told me that the refund was not possible and a gift certificate was sent to me instead. What would I do with a gift certificate when I am not a happy Macrina customer anymore?

Firstly I am receiving a call at the nth hour that the cake that I ordered was not available to be picked and later I don't receive the amount that I was told on the phone that I would get. I always recommended Macrina to other people but after this episode I am really dissatisfied with the customer service and would think twice before ordering at Macrina for big parties.

Its time to improve your staff quality Macrina!

• Cons: Poor customer service

11/06/09

Best Bakery and Breakfast in Seattle

by Laylac at Citysearch

The best breakfast in Seattle! They have the such a great brunch on Saturdays and Sundays. My favorite is their Macaroons!!!!!!!! They don''t have them all the time but when they do AMAZING!!!!!!!!!!!

• Pros: Amazing selection of pastrys
• Cons: needs a bigger space

08/01/08

Ok food, Horrible service

by Malanna at Citysearch

My friend was in the US for the first time in 2 years, and I had heard amazing things about Macrina so we decided to have brunch there. Her food was good but my granola was HORRIBLE. The yogurt tasted bad and the granola was stale. They were out of the first 3 dishes we asked for and made no appologies or attempts to make us more comfortable with the other options on the menu. The worst part, and the reason for the 1 star, was the waitress. She was quite possibly the rudest and most un-interested person I've ever been served by. She ignored us for most of our meal, never asked how we liked it, left our water glasses empty, and didn't even ask me if I wanted milk or yogurt with my meal (I actually had to stop her from walking away to request one). I can see why some like this place, but I have no need or intention of ever going back when CJ's is just down the street and makes some of the best breakfast's I've had in the city.

• Pros: good outside seating
• Cons: won't serve you outside, rude wait staff, small