Edgewater

Doesn't Recommend

wsaxbe

Joined 7 years ago

Beautiful and Stylish Hotel - Terrible place to stay. We have stayed at the Edgewater several times on our anniversary (we live in Seattle). The first time was immediately after our wedding. We love the hotel location and style, but we have had very bad experiences with excessive noise problems in our rooms both times. The first was an unfortunate proximity to several small dogs next door who started barking around 7am when their owners left and didn't stop for hours. We were exhausted after our wedding and were forced to finally call the concierge. The dogs were moved and we were able to sleep, but they were still clearly audible from way down the hall. Thinking it was a one-off issue, we booked again for last weekend, but were placed in a terrible junior suite - room 400, which is directly underneath the air handlers for the entire hotel. It was unacceptably loud in that room, think camping out next to a highway. We spent one sleepless night and then asked the concierge to move us, but after packing up and moving 10 rooms down we wound up next to barking dogs again. The staff is nice, and sympathetic, but the experience was not good. I understand the dogs aren't really the fault of the hotel, but clearly this is a common problem as it has been an issue 2 out of 2 times. Loud pets have no place in a hotel that advertises itself (and costs as much) as a luxury hotel. It felt like we were staying in a kennel. I was so frustrated I tried to find the Edgewater pet policy to see if it caters especially to dog owners. I'd also really recommend that the hotel not use room 400 for paying guests - it's insulting to pay so much for something so low quality.

Recommends

gridirongranny

Joined 3 years ago

AWESOME!. We were in Seattle the end of September for a Seahawks game. The hotel staff was absolutely wonderful...friendly and treated us like family. The rooms were small; however, very nicely decorated and extremely comfortable and clean. The whole experience there was great and I highly recommend staying there.....

Doesn't Recommend

Elzevir

Joined 4 years ago

Will not be staying here again. I stayed here for a week in October, 2009, on a business trip. Found the desk personnel absolutely clueless as to helping guests with anything. Wait service in the lounge was listless, inept, inattentive, rude, and more interested in chatting with one another at the bar than being waitstaff. Unnecessary canned music everywhere and when asked to turn it down was told no. Oral and written complaints to the manager received NO REPLY. If I had had other hotel options I would have left after the first night. No, I will not be returning. Not ever. P.S.: I really, really hate writing such a negative report. I wouldn't have if the manager had replied to any of my concerning while there or in my follow-up e-mails.

Doesn't Recommend

steffib

Joined 8 years ago

terrible service. My friend and i were downtown and wanted a nice happy hour after shopping. We were told if we wanted to be on the water, go to the Edgewater. So we did. Big mistake. The service was so slow and our waitress forgot things like water and our second glass of wine. We wanted to order before six o'clock to take advantage of the happy hour and she just left us sitting there. It wasn't even busy. We would've stayed the view was so beautiful but not with that kind of service. They also promote that you can get $6 glasses of wine and $5 appetizers however you have to seem cheap and ask which ones! The happy hour menu doesn't tell you what is what and we ended up paying $11 for the wine and $18 for some of the appetizers! All in all we will not be going back.

Recommends

darylec

Joined 5 years ago

Wonderful Hotel. Having just stayed at the Edgewater, I'm shocked to read so many bad reviews on this site. Our room was beautiful and quiet, the view was amazing and the bar was great. We never experienced any problems with the service. Our only complaint would be that the parking is quite expensive. Other than that, though, we loved the Edgewater and would go back in a heartbeat. We've stayed at the W before, which was very nice, but we prefer the Edgewater (especially with a water view room!

Doesn't Recommend

HighFive

Joined 4 years ago

Just okay.... My boyfriend & I stayed there and we reserved a city-view with a queen bed. When we got to our room, it was an ocean-view with 2 full beds. We had to call front desk to get the room that we asked for.

Parking was really expensive and valet only.

Not sure if I would come back. Overall...an okay experience.

Doesn't Recommend

GeeHill

Joined 4 years ago

Do not stay at the Edgewater. I just stayed at the Edgewater and it is the worst experience I have had in downtown Seattle. The hotel is old and musty with stained carpets in the hallways. The room was the smallest I have EVER stayed in. The "desk" was a, 18" wide glass coffee table at the foot of the bed. If you squeezed a chair up to it to use the "desk" you could not walk by the bed. The rooms were 50 yards from the train track that trains ran ALL night. The sink was so clogged that you had to turn off the faucet when washing your face or it would overflow. The front desk personnel were apathetic at best. They said they could move me for a $50 up-charge! They demanded to photocopied my license in case they would get a "charge-back" on my credit card! They would not give me back the photocopy when I checked out saying they had to keep it on file for 30 days. Parking is $30/night and even though it is outside by the street and in front of the hotel, it is valet only so you have to tip every time you come and go. Please don't stay here! There are plenty of nice hotels in downtown Seattle that are much nicer and friendlier than this.

Doesn't Recommend

WeddingExperience

Joined 5 years ago

Bait and Switch. My wife and I held our wedding at the Edgewater Hotel (Seattle) September of 2008 and were unpleasantly surprised when we got back from our honeymoon and found out that our final bill was almost 30% (over $4,600) higher than the final estimated we received just days prior to the wedding. When we met with our sales representative and her manager we were told that the original estimate was just that, an estimate. They then assured us, however, that our satisfaction is their priority; they?d review the final bill and see if we could ?meet in the middle somewhere.? Our sales representative called us five days later to let us know that the best they could do was offer to reduce our final bill by roughly $1,600.

I will say that my wife and I can agree that the location, presentation, and catering made our wedding experience absolutely phenomenal. This was definitely the best day of our lives but we can not shake the horrible taste left in our mouths as a result of our final billing surprise.

Doesn't Recommend

guru123

Joined 5 years ago

Overrated. Usually when we are in Seattle we stay at the Westin. The Westin was sold out so we were deciding between The W and The Edgewater. We chose the Edgewater and couldn't have regretted it anymore! Sure the view from the restaurant was amazing but the food was just ok. I guess I don't understand what the hype is about the hotel. It has a old, worn out look and feel too it. I know it has been around for a while, but time to upgrade. When wegot to our room our key cards didnt work! We took them back to the front desk and got new ones.

The next morning we ordered room service and it took over an hour to get our food. My wife's toast were cold and they brought us the wrong eggs. We called room service and instead of rushing to correct the mistake told us it would be awhile because they were swamped. Next time we will definetly stay at the Westin or try The W, but never again will we stay at this worn down ancient motel style hotel.

We think citysearch should take the hint of all the bad reviews and stop reccomending this hotel as high as they do.

Doesn't Recommend

ibrow

Joined 5 years ago

Horrible service. Went for a drink at the bar. I had the worst service. So sad for such a beautiful hotel. If you don't mind waiting for a drink this is the place for you. I have had better service in a dive bar.