07/03/07

Bad customer service-not friendly staff

by mary7890

I thought I was going to save some money because Elephant car wash offers pretty good deals for car cleaning but I was wrong. I was expecting a lot more for the $85 that I paid. I wanted them to clean my car's interiors and they did a really bad job. I could have done the same thing at home. I don't even know if they use the vacuum cleaner!!! I talk to the guy and he said that the car was ready and that there was nothing else to do. I called the main office in Auburn and the manager who talked to me was not friendly. They don't do money refunds even when the customers are not happy. These people DO NOT know what good customer service is.

In addition the waiting area is dirty!!

07/03/07

If you want to wait forever go to Elephant

by alex890

I took my car there on a Sunday and they said the car was going to be ready in approximately one hour so I decided to go for a cup of coffee and wait. I waited for about two hours and at the end the car was not completely clean. I tried to talk to a manager but it looks like nobody has authority there. The employees work without supervision. Awful customer service!!!

• Pros: None
• Cons: Bad customer service, no experience in car exterior or interior cleaning

06/17/07

Avoid it! Bad customer service!!!

by monique123

I'm really disappointed with the customer service provided by Elephant Car wash. I took my car to this place to clean the front seat since one of my friends was sick and threw up inside the car. I called Elephant and explained the situation to them and asked if they had experience in detail car cleaning; they said "Yes" so I took my car there. The employees looked at the car and asked me to go back in an hour. When I got there my car had a really bad smell and there was still residues on the seat, carpet and seat belt. I wanted to talk to a manager but nobody was there to help me. So, I took the car back he following day to ask them to clean it again or do something and they said there was nothing else to do. They charged me almost $100 and I ended up taking the car to another car wash to clean it again.

I called Elephant customer service department to ask for a refund and the manager said there was nothing to do since they don't give money back to unsatisfied customers. Elephant does not have any manager at the place, the employees are irresponsible and rude. In summary, they are not customer oriented at all. If you ever need to clean your car don't even think about taking your car here because they just want to take your money and they don't care if you are satisfied or not!!! I would much rather pay a little bit more in other car wash than going to Elephant where the chances of getting a bad service are extremelly high!

• Pros: None
• Cons: Bad customer service, no experience in car detailing or interior cleaning