08/20/09

Completely Unprofessional

by MMSS

brought in my tape deck to be repaired in March. After FIVE MONTHS of calls not returned, being hung up on, being told to come in and pick up my tape deck when it was not ready (and it's not like I live nearby), and being repeatedly told that it was almost fixed but that he just hadn't gotten around to finishing the job, I was finally informed that my tape deck could not be fixed. And, hey, maybe it can't be, but I would have appreciated a little more honesty about that three or four months ago.

You walk in there, and there are literally hundreds of pieces of electronic equipment waiting to be fixed. I was constantly being offered "loaner" tape decks--where they come from, I don't know. I just know that if you want your personal belonging to disappear for months at a time, Northwest Audio is the store for you.

• Pros: None
• Cons: Poor customer service, took five months to NOT fix my deck.

07/17/09

Great honest service!

by nuzurevu

Brought my 80's JVC boombox in for repair, and found that it just needed a little cleaning, lubrication, and adjustment, which he did on the spot without delay, and also gave advice on maintaining it. Only cost $10, and anyone else could have easily charged way more for unnecessary work. Very friendly and honest. Highly recommended for new or vintage electronics.

• Pros: Prompt, helpful, knowledgeable, friendly, reasonable
• Cons: None

12/17/08

Great Audio Repair Shop !!!

by jbllover

The most honest repair facility in Seattle that I have ever been to!!! John's knowledge of Reel-to-Reel Tape Decks is just amazing!!! I can always count on a fair assessment when it comes to repairing my equipment and I would highly recommend this estabishment without hesitation!!! The shop brings back memories of the good old days of stereo when units were made with quality and would last a long, long time!!! The owner's out-going personality gives you immediate comfort the minute you walk into the door! Just be prepared to listen abit cause he loves to talk! It was sure nice to see someone who loves his work and has continued to run his business for so many years, especially since now-a-days most repair shops no longer exist!!!

• Pros: Honest, Trustworthy, Fair, Technical Knowledge,
• Cons: Very Busy so sometimes turn-around time is long!