Us Bank

Doesn't Recommend

trend7000

Joined 6 years ago

Don't Waste Your Time. Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've ever encountered in a bank setting.

If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1-1/2 weeks.

When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I'm still waiting for that return phone call and/or email.

In today's economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go.