Gene Juarez Salons & Spas

09/15/09

The Un-Salon

by genvieve at Citysearch

I never write reviews...just don't have time...but this I need to share. I am slightly graying and blonde, hard hair to color, so I go to a place I think can handle it. Have gone to UVillage plenty of times and been happy, so why not try out someplace closer, but familiar. Bad idea. Chaotic front area, My designer made me wait 15 mins in front lounge, then had to wait 20 mins for her to "mix up" some color? which turned out to be bleach. I had her do a full foil and wanted my highlights from summer deepened and a warmer tone throughout...didn't happen...instead got a head full of broken white frizzle...sob...This is a cliff-hangar though, as UVillage GJ has agreed to do the adjustment, and hopefully they can fix it, but still, I can't get back the precious time I wasted on this debacle.

• Pros: None
• Cons: Everything

12/11/08

Horrible Place

by casharoo at Citysearch

My first and for sure my last time there, was a humiliating experience. Besides very poor customer service, I was given a very bad haircut.....2 1/2 hours for a simple haircut, which they totally messed up. Wouldnt even take my dog ther for a grooming. Horrible place!

• Pros: None
• Cons: everything

08/12/08

Won't ever go back

by lucky77 at Citysearch

I've kept going back thinking I was getting the "wrong" stylist. I'd place the quality I've gotten along side $12 haircuts, not $60 plus large tip. And listening to the stylists, it's just a job for them. I got that message from the clerks too, who didn't demonstrate customer service at all.

Here's my advice: Never get a haircut before an important date. I'm going to need a very long time to grow this out. Never get a haircut so short you can't put it into a pony tail. With some product to hold the short layers that I asked him specifically not to do, that advice will be my saving grace.

As soon as it grows out, I'm going to look for a different salon, and a stylist who keeps his/her training up to date, goes to shows, competes, etc., thereby demonstrating a passion for his/her work.

05/11/08

Dont bother

by greengirlgiant at Citysearch

This has got to be the worst place on Earth. I had the worst experience of my life there. I used to go to Quint and it just hasn't been the same there since he left. Also, the "new" salon is quite distasteful. I had a terrible experience there. After Quint left, they sent me coupons for discounted services. The letter said that he was referring his clients away. I decided to go anyway . I should have known better. My hair looked AWFUL. They didn't do the same thing that I usually get. When I asked where I could find Quint Eby, they told me they had no idea who I was talking about! He only worked there for 14 years! I found him online. They will tell you anything just to squeeze another dollar out of you.

02/07/08

I got SO ripped off here

by trishwollum at Citysearch

I went in for a partial foil, and asked what the price would be. They said $100. I sit in the chair and the colorist says my hair will break off if I don't get a special "treatment" which would cost $35. What am I supposed to say, NO? I'd like my hair to break off? So I agree. The "treatment" consisted of 1/2 of a teaspoon of goo that the colorist smeared on 1/4 of the top of my hair in 15 seconds. Treatment? When I questioned the cashier, and even spoke to the manager, they refused to make any adjustment. She told me since I had the "option"...(my hair breaking off) that the charge was fair because I was advised of it. I at least expected something like a treatment on all of my hair, maybe under the dryer, or something. I will never go back.

• Pros: nice remodel
• Cons: uppity self-serving staff.