Seattle >Farwest Taxi
WORST CAB COMPANY EVER!!.
For over 70 years Farwest Taxi has been a transportation leader in the Seattle/King County area. We led the way as Seattle's first computer dispatched taxi company and we're still leading the way with GPS in every taxi which will assure you of fast, dependable service from our courteous drivers, 24 hours a day. Join the growing list of satisfied Farwest Taxi customers for all your transportation needs...
LOL...this company is by far the WORST company ever. They have rude customer service agents and their drivers aren't better. The customer service agents talk to you as if you owe them something and the drivers drive you with attitudes. All the reviews for this company were all negative. I can't believe they've been in business this long. Their best service must've been 70 years ago when they opened up. And now I think it's time for them to shut down. They are NOT dependable, and DEFINITELY NOT curteous...customer service SUCKS, drivers SUCK, and COMPANY SUCKS!! Call anyone but FARWEST SOON TO BE OUT OF BUSINESS TAXI!!
FarWest Taxi. I work in hospitality industry, This company is not dependable at all , when you have already schedule a night before for a 3:30am pickup they dont show up and after you call to comfirm with dispatcher she replys with guest name and knows we need a wheelchair accessible van she decided to send a small passenger car that shows up at 4:06am..is out of the question. For those who work in the hotel industry dont used this company at all call someone else that you feel more comfortable and that actually cares on how to run a business not like this one...they dont care about disabled person all they care about is how to nickle and dime other passengers....
Most of our trips occur without any problems, but that obviously wasn't the case for your trip. Often problems with communication cause these problems.
Needing a wheelchair accessible taxi at 3:30am will sometimes be a challenge for us. The call-taker who initially took your call should have told you that this might be an issue. I'm sorry that we didn't provide timely service for your guest. We have many customers who have been using Farwest for years and are very happy with out service, whether it's a trip to SeaTac airport or a trip to a medical appointment.
I called Farwest for my girlfriend. The dispatcher said "20 minutes". 15 minutes later, the driver calls and says "I'll be there in 5 minutes". 15 minutes later, no taxi still, driver won't answer the phone, dispatcher tries to claim that "oh we couldn't find a driver for you", and had no answer for "so why did the driver just call me a while ago?"
Working theory is that the driver recognized the place as being where someone has used Taxi Scrip before (low-income assisted fare - not allowed to tip or somesuch), and decided to take a better paying passenger, leaving a disabled person standing on the street in the cold with no ride.
But maybe it was less specific and they're just generally flaky rather than evil. Either way, avoid them.
not dependable! AVOID AVOID AVOID. I called Far West the night before I was leaving for the airport in the morning. When the taxi was 5 minutes late to my house, I called dispatch and they told me they had no taxis available! I had to scramble to get another taxi company to my home. Luckily I didnt miss my flight. Avoid them!
Horrible Experience With Farwest Taxi. On Saturday, April 10th I decided to visit my brother in Everett. I left Tacoma at 7:15am by way of the #577 bus from Federal Way and arrived downtown Seattle at about 8:10am to discover that the bus stop where I'd need to catch the #510 Express to Everett is closed long term due to construction. Being unfamilar with Seattle, I walked around to perhaps find an alternate stop and noticed a #510 coming my way. This bus passed me and continued on down to Olive and made a right, so I assumed that the next stop would be somewhere that direction. Because I was carrying a heavy suitcase and completely full military bag along with other shoulder bags, I was totally weighted down and knew trying to lug that stuff no telling how many blocks would be murder. I spotted a LINE of Farwest Taxi Cabs across the street (I'm thinking it was 4th & Union) and struggled my way over to the lead cab in line. The driver was reading a paper and having a conversation with another driver in the back seat drinking coffee. Sweating and aching from hefting all that luggage, I asked the driver if he were available and told him that all I needed was a ride for a few blocks to find the nearest #510 stop to catch the express, letting him know that I'd pay him $7 bucks or whatever for a few blocks of driving. His remark to me was, "How is $7 worth my time?" I was stunned. This guy was doing NOTHING, and wouldn't drive me a few blocks for $7? I obviously had more, but how foolish an exchange would that be? The guy then tells me that what I really need is to go to the "NORTHGATE" transit terminal, and that he'd take me there for $25.00!!!! I asked him how far it was away and he wouldn't answer the question. I asked him once more to take my original offer since it was beyond fair, and he told me that I'd have to walk. I was so flabberghastted at this lazy, greedy human being that I wouldn't have bothered to ask another Farwest Taxi driver to assist me, and so went looking for a Yellow Cab or some other. Two blocks over, I called to a fellow across the street and asked him if he knew where I might catch the express going north to Everett and he told me to go one block over and two blocks up and I'd be at 6th & Olive where I'd be picked up with no problem. Exhausted, I arrived that the stop, the bus came, and I was on my way. I asked the driver if the expressed would be going by Northgate station and she said, emphatically, "NO!" That's when I decided that - although I'm not one to go whining in public over this sort of thing - I had to put this affront out there for others to read. Farwest Taxi ignored my dilemma, attempted to take advantage of me, and lied to me. Farwest Taxi was willing to steal money from me through this attempt to scam me into taking a $25 (or MORE) dollar ride to be abandoned at a bus stop where the bus I wanted did not go to. I wil, from this point forward, always suggest that anyone I know avoid Farwest Taxi. Anyone who wants to debate the merits of this review is free to contact me personally.
abusive cabby. i wonder if that far west taxi driver would have thrown my credit card and the receipt in my face and demanded me to "get out of his car" if i had been a man
great and quick service. i called in for an early morning pickup abt 4:30 am .. the driver was there in 10 mins and he was really polite. he helped take my luggage and put it in the cab.. and at the airport he took it out and brought it to the doors.. talked really nice and i gave a nice tip!. thank you farwest. would love to use your service again.
Excellent Cab Driver. I don't know about other's expeperiences but this company really went above and beyond for me. I was in Seattle for the first time and had no clue where I was. When it turned out I gave the wrong directions, the cab driver called me and then drove an extra 20 mins to come and get me where I really was(no extra charge). I aplogized and tried to give the driver a little extra tip for the trouble, but he tried to give it back to me! I then left my cell phone in the cab and didn't realize it. The driver tracked me down and brought me my cell phone that night(when he was off shift). I don't know about the company, but this driver was excellent.
WORST CAB DRIVER EVER! STAY AWAY!.
This is the worst experience of service or "non-service" i have ever heard of. My 8 year old patient's mother was denied service from one doctor's appointment to our office for his cancer treatment. She is from out of town and has no car, little money, and is caring for her two children while her son is receiving treatment. Because of her situation, she has medical vouchers to take her from appointment to appointment.
The cab arrived and told her "cash only" several times and was very adamant and rude about declining the vouchers. She explained the situation to him that she was going to the hospital for her son's cancer treatment and that she did not have nearly enough cash to pay him. He exclaimed "I don't care where you are going or that your son has cancer, it is cash only!!!"
After pleading with him some more, the cab driver shouted profanity several times at her in front of her 8 and 5 year old children and gave her the finger before driving off... leaving her in tears hopeless and afraid on the sidewalk.
This is the worst behavior I have ever heard, and I don't know what heartless person was driving, but I can tell you that I will never promote this company, and I hope for her sake and yours that you won't either.
Same old story. After our experience with Far West I am not suprised with the other responses on this post. After our cabbie took my girlfriend and I home we discovered that we were short on cash and had to pay with a credit card. I explained that we would tip him extra for the trouble and still he griped and muttered curses at us in his native language. I still gave him the tip that I promised and his horrible attitude did not change. When I mentioned on our way out that it wasn't right to treat us this way he swerved his taxi around in a squealing u-turn which we had to run to avoid. Luckily we got his cab number and called his company. However, the employee on the other line curtly brushed us off and hung up on us in the middle of our story. Obviously the apple does not fall far from the tree. By the way his cab number is #127.
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