Seattle Pottery Supply

Lauren S.

Joined 5 months ago

I've come here several times before as it is the only pottery store that is reasonably close by. Yes, they have a wonderful selection of clays, glazes, and tools. Downside? The workers are unbelievably rude and condescending. My daughter and her boyfriend had some questions for them about the best clay for sculpting a large piece for a college sculpture class and the a direct quote, "You can't just come in here and not know exactly what you want. What are you from Canada or something?" I was so appalled by their rudeness for asking an honest question and wanting to learn something new. A few minutes later, I went to ask them a question on glazes, thinking perhaps that they were just being rude because my daughter is in her early 20's. I was looking at the glaze tile mockups and wanted to ask them the name of a Mayco glaze that I couldn't remember and I brought up one that was similar, but I knew was not it and the same girl just started off on me, "Oh you can't use that one. That one is only for cone 5 and specific linings and just because its the same color doesn't mean it works the same way, etc, etc." I patiently told her that I already understood that, but I was just wondering if she knew the name of the glaze that I was looking for. She continued to be so incredibly snobby to us, that I finally just told them that they had lost a customer and I would find a new place to get my supplies. They need to seriously do something about their employees.

Doesn't Recommend

gvdsea

Joined 2 years ago

Do business elsewhere unless you like customer abuse!. Yes, they may have everything on site, but so does the web. Avoid dealing with the folks who work here - they aren't in the least bit interested in customer service.

I went in a reasonable amoutn of time before their closing time. I am a novice and wanted to ask 2 very simple questions before deciding on my purchase. One saleperson told me "we're in a hurry to get out of here, pick your item and be done asap" (not even a "please" nor "Sorry we're closing early"). The second saleperson who I tried to ask about this said, "we have a special guest and we want to get out of here."

In my many years of retail experience, customers who come in when the door is unlocked are taken care of, not told they are unwanted. Standard sales protocol is that there's a 15-minute window of time after closing when sales are wrapped up. Maybe SPS should start locking their doors early if their friends are more important than customers?!?