Amazon charged me for items I never ordered.
March 8, 2011
Jeff Bezon, CEO
1200 12th Avenue
South Seattle, WA 98144
Dear Mr. Bezon –
Enclosed, please find an email confirmation for some items I ordered from Amazon. The order comes to $77.03.
However, due to fraud, a glitch, or incompetence, I was billed for other items that I did not order. REPEAT -- I DID NOT ORDER ANYTHING BUT THE ITEMS I HAVE HEREIN ENCLOSED.
After several frustrating phone calls and emails, I spoke with Customer Service Representative Simon R, although he claims to be a supervisor, he wouldn’t give me his full name or identification number so that he could be traced – that leads to deception and bad business dealings.
Now, it appears that Amazon is trying to place the onus on me regarding an order that I didn’t place. Someone should be responsible for picking up the items I did NOT order. I have cancelled my AmEx credit card and have issued a request for an investigation of this matter and a disputation of the charges due to fraud.
I would like for someone at Amazon to deal with these order problems, because I’m not the least responsible. Amazon is using bad faith in this transaction and I will not be a part of it.
I’m angry to be treated shabbily. It’s obvious to me that as a matter of policy to Amazon, the customer is always responsible – I did NOT order any items that are not enclosed in this letter. You can bet that I will not use Amazon ever again and will tell everyone I know that if they do -- they do so at their own risk.
Terrible customer service.
In a nutshell I had a terrible experience with their customer service. Had to look up a phone number myself, and had customer service reps tell me nicely that I am not very smart along with a whole list of can'ts...can do this, can't do that....etc.
All I really wanted was an admittal that the book description was misleading.