Bob's Appliance Service
Seattle, WA 98144
Phone: (206) 325-4141
User Reviews for Bob's Appliance Service
10/06/2008 Posted by NFLfan
I called Bob's because I believe in giving my money to small businesses. He came out and repaired my washing machine which is just over a year old. The bill came to just under $400. Problem solved. . .so I thought. Just three weeks later the same problem arose. After 3 calls and being told several times that Bob had no idea who I was, I finally spoke with him in person and said he would call to schedule a house call. When I returned his 730am call he was very upset with me for "not answering and wasting his time". After managing to drag this out past his 30 day guarantee, Bob told me to "find someone else because his work is out of warranty." I was blown away!! When I tried to reason with him and asked why he wouldn't stand behind his work he hung up on me. I'm not the type of person who complains about every silly little problem or customer service issue. I just don't think this company can be trusted. I read the reviews here before choosing Bob's and ignored the one negative review. DON'T MAKE THE SAME MISTAKE I DID!!! I've filed a formal complaint with the Better Bus. Bureau. My first EVER formal complaint of any kind.
Pros: Did quick work initially. Friendly once face to face
Cons: The review says it all
10/29/2007 Posted by stevenjkirby
I had assumed that my old washer was on its last legs and would need to buy a new one. Turned out, it was just a hose that needed re-secured. The repairman was very polite and clearly knew what he was doing. Considering the trip charge (if he hadn’t been able to fix it) was almost $60, the final bill of $90 was very reasonable.
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