Frank Lumber The Door Store

Disorganized. I ordered a custom door and was pleased with the result, but I have to agree, chaos reigns at this place. I didn't hear from them when my door was ready, and I had to call them. They acted bothered when I called and gave me a hard time, asking, "Well, if we didn't call you the door isn't ready." Very snooty. So, I told them that it had been a while and I wanted them to check. They checked and, surprise, the door was ready. In fact, the door was on their delivery truck to be delivered that day. Great, I asked to confirm the address they were delivering it to. Again, the sales person acted like I was an idiot. It turns out that they were delivering it to the wrong address, a customer of theirs that had my same last name. The salesperson actually said he was surprised they had two customers with the same last name. After the delay, I picked up my door the next day. Again, I was happy with the door, but their customer service is absurd. They should call themselves the Marx Brothers Door Store.…

I like this place. I've been in and out of the Door Store a lot, and I've always had great service and found what I needed pretty easily. The filing system is a little bit archaic, but being computerized hasn't prevented other suppliers I use from making mistakes too.

I had to write a review after seeing the negative comments others have left (Yelp had only positive reviews BTW). My experiences have always been good, and I sometimes wonder if people who give good places super-bad reviews don't bring at least some of their troubles with them... Anyway 4 stars, would change to 5 if they get computerized…

TERRIBLE Customer Service!. Their customer service is TERRIBLE. I have tried to give them multiple chances because their prices are so good, but the Frank Door sales staff are pompous "jack-o-lanterns". I honestly have had better experience with their door builders who I happen to catch walking through the store. Whoever owns this business should really take a look and a listen to how the sales staff treats their customers.

P.S. This is the first review I have ever written about a company because I was treated so poorly on multiple occasions. I hope the owner(s) see this review and make some much needed changes with the sales staff. You have lost one customer and I will make sure to tell as many people as I can about my bad experience with your company.…

Not a good experience. About 3 yrs ago we bought two french doors from The Door Store. We were pleased with our purchase until two week ago when we found that the laminated, insulated glass was coming apart. We called Franks and they said this was because of where the doors are on our house (soyth side) but offered to replace the glass "at their price."

Since the doors are in a very protected location (large overhang, trees, nearby house, their story worried me. Moreover, if I bought new doors "at their price" would I need to replace those doors in 3 years?

I called three other vendors. All told me that the story Franks was telling me was BS. They each said the likley problem was improper construction of the doors. These are large door and the glass is heavy, beveled, leaded glass. ALL the others said that delaminati0on was likely because the frame of the leading was not reinforced or properly supported on the bottom. They also told me to look for certain problems, esp leakage of the desiccant.

I called Franks again. This time they tried to blame it on me (why didn't I buy a more expensive door?) or my contractor (a long term friend who I trust).

One of the other stores, Seattle Stained Glass, came out, confirmed that the problme was a they diagnosed AND offered to repair the delamination for a price well below Frank's "at their cost" price for new glass that .. as "Jay" told me, would also fail in three years or so

Frank's warranty is only one year. I do not understand the effort to avoid accepting blame when you have sold a defective product.…