Brennan Heating & Air Conditioning, LLC

11/19/09

Happy With Hardware and Installation, but...

by DrR at Citysearch

Ben in sales was great. No pressure and pragmatic. They also threw in a duct cleaning. Brennan was able to install the very next day. Because of that we ended up getting a high level furnace from Brennan that works great. Install went smoothly on the day of and the techs were good installers and nice guys. The negatives? The city inspector came in later and found a gas junction fixture that was not included and a wall of insulation next to the furnace that they exposed that should have been sheet-metaled over. They first duct cleaning appt window was a no-show and Brennan also tried to charge us for the duct cleaning. However they made good on all of these corrections albeit after numerous calls to and runarounds from a sometimes curt telephone staff. Seem very disorganized in that respect. Again since all was made good I'm happy.

• Pros: Next Day Furnace Install. Sales Staff Helpful/Knowledgable
• Cons: Telephone Office Staff Disorganized/Sometimes Short

10/12/09

Conflicted

by Jen S at Citysearch

The install crew left a freezer unplugged. This went unnoticed for four days. Thank goodness my 1/4 steer was not damaged, but everything else has frost on it and will suffer in terms of flavor. This is a nuisance and should have been made up for by the company. Instead, the woman who took my call merely said she would "mention it" to the crew. Hardly satisfying to the customer.

They also neglected to time the inspection properly, so I have to waste another day.

You have to contact several different people in order to schedule things: one person for the service crew, one person to okay a job, one person to schedule install, another person to schedule inspection, who actually has to talk to someone else who has the actual book. I don't know if they need a better computer system and operating procedures. All I know is that it's irritating and the administrative staff is neither pleasant nor explanatory.

That being said, the individuals who come out to do the work are pleasant and they explain how everything works. They answer questions and are not condescending or short. They are professional - except for the aforementioned install crew that did what I would consider a somewhat incomplete job.

I have friends in various aspects of home repair for high-end homes and they talk about how you have to be so careful about cleanup. I guess we should all take a lesson from the wealthy and (a) follow crews around, and (b) pick through work with a fine-toothed comb and loudly complain when anything isn't perfect.

• Pros: Service crew (Cary) is good
• Cons: Administrative staff is curt

02/09/09

Brennan Went Above and Beyond

by dhhumphries at Citysearch

My wife and I just had our old oil furnaces replaced with gas furnaces.

We were thinking of having the work done by Brennan because I?d read and heard good things about your company from a variety of sources. An appraiser (Rodney) came out and meticulously went through the house, gave us options, and a reasonable bid. I was very impressed by his knowledge as well as his trustworthiness. He is an excellent representative for the firm.

The job started promptly on the date we were told it would start. The two gentleman who were primarily responsible for doing the main body of work, Scott and his trainee, Jerrod, were unfailingly polite, hardworking, and professional. The job proceded along like clockwork. The air-duct cleaners arrived at the appropriate time and they were quick, but thorough, and very efficient.

I don?t know how they did it so quickly, but, like everyone I?ve met from Brennan, they not only delivered -- they exceeded our expectations.

Scott and Jerrod have just left my home within the past 30 minutes. Before leaving, Scott demonstrated the furnaces in operation, walked me through the house showing me exactly what was done and patiently answered all of my questions. They left our house cleaner than they found it.

9/18/2008