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Best prices and service.
First time shopper at Video Only after hearing the radio ads and recommendations from coworkers. I was happy and definitely not sorry and walked out with a great deal on a 55 inch tv.
Salespeople knew their stuff and a lower price than Best Buy, Fry's, Sears, Costco, etc. Even competitive with another store that wanted to sell me refurbished stuff.
When I asked them about the poor reviews, they said it was mainly people who wanted to refund items they bought. By doing exchanges only, they can keep their prices low and keep people from getting "free rentals for a party or get together". Heck, I can even go back up to 30 days later and exchange for something else with NO RESTOCK FEE.! Makes sense to me.
Five stars al lthe way!…
Better Business Bureau gives Video Only "F". These bad reviews are coming from real customer's experiences with this awful local business. They speak for themselves, my own and friends awful treatment by these con artists. Stir clear of them. Let nature take it's course into bankruptcy. Very sad that Seattle customer service is a dying art.…
Never a bad visit.
I do not see where these bad reviews are coming from. My parents have bought their last 3 tv's from VO. (One of them being the Panasonic 3D TV.) With the 3D TV we were given a Panasonic 3D Blue-Ray
player. Those two things were priced less than the same sized LED TV anywhere else we went. To ice the cake four months later when Panasonic announced Avatar was being released in 3D specifically for people who have bought the Panasonic 3D TV we had we went in and talked to them and they ordered it to us a week sooner than they said.
Then just a few months ago I went in with my parents to buy a new TV for my new apartment. Same treatment. Even before they saw my parents (apparently I drive faster than they do) they treated me really nicely and we spent a great deal of time just talking about all the features on TVs I knew I would not be buying. In the end we walked out with a 42 inch Panasonic Plasma for 150 bucks cheaper than I have seen it anywhere else. This place is amazing. Hands down.…
What is wrong with you peoople?. I have bought two different tv sets from VO and they have been fantastic. I own a 57 inch Sony wide-screen HD rear projection. It is the most beautiful picture and I have owned it for five years. The other tv is for video games just as good. First off what makes you think if your TV breaks down you go back to the place where you bought it? DUHHH! You go to the manufacturer. VO is a distributor not a repair center. Get a brain people...…
Panasonic 50" TV. Friendly customer service at purchase is great, but beware after you've bought! I bought a 50" Panasonic plasma TV in January, 2009 from Video Only in Tukwila, WA and on October 4, 2010 my TV experienced a major component failure where the TV would no longer turn on. I called the Video Only store where I purchased the TV just months before and they told me I was out of warrantee (their warrantee only lasts for one year) and that I would have to have the TV repaired at my expense. Further research with Panasonic and their local authorized repair center, who diagnosed the problem, said it was the main main power supply and would cost me over $700 to repair. The TV costed me over $1500 just 21 months before!! Trying to get some help with the problem from either Panasonic or Video Only, all I've found is broken promises from managers to call me back within 24hrs. What a joke! I never heard from either one. This mishandling of my account has soured me toward Video Only and Panasonic - I would never buy from them again. Bad experience!!! I'm going to Costco or somewhere else next time (next purchase of large panel TV within 2 weeks).…
