07/02/09

Going out of business???

by johnseattle

Hardly any inventory in the store - mostly empty boxes. They did not have the VHS/DVD recorder in stock - just an empty box I was carrying up to the register when I thought I was buying it. 3 weeks after them charging my credit card I still had no call about it so I called. They had no idea about when it would be in, etc. Having seen something similar years ago (vendors not shipping product w/ even 3 weeks notice, lack of inventory, other reviews stating sluggish at best refunds) I decided they're likely going out of business so I asked for a credit card refund. They forced me to drive in.

Ok, did so. They tried to swap and modify the sale but they lost me when they couldn't even come up w/ a half-decent excuse as to why they couldn't even determine (or even try to ) when it would be in.

The kicker is they made a copy of my credit card with the old-style manual imprinters. Any other legitimate company I've ever had a refund with processes them immediately (if the original order was on CC - I understand check payments). They gave me a sales invoice stating "credit card refun" and the amount along with my cred card # and expiration date on it (is that still legal??) but they also hand wrote "allow 15 days to process" on the invoice. When I challenged them on that... ok, lots of excuses but basically I know what this is - they used my cash for 3 weeks so far for an item they can't get in to inventory, probably because they're not paying the vendor who is not shipping them product. Then even though I have never even had the item in my possession they want to wait 15 more days to credit my card for something they know they have never ever given me. Scary part is that I now realize they have an imprint of my card floating around and I have a copy of a "credit" they want to delay.

I'm sorry that I went to video only. DONT BE SORRY - DON'T GO THERE!!

Oh, yes, I did follow up with the credit card disputes center and will follow up with the state AG.

• Pros: funny commercials
• Cons: cust svc., lack of inventory, illegal refund practice

06/10/09

WORST CUSTOMER SERVICE

by consumer206

They work on commission so if you ever try to return a product they will make it really hard. They gave us the runaround, and each employee we talked to gave us a different answer why we couldn't return the product.

04/17/09

Horrible Post Sale Customer Service

by Iflyaround

The staff said the Hitatchi 42" I purchased was the top of the line. The audio stopped within a couple months so when I called Video only they informed me I had to call Hittatchi on the number in the back of my owners manual!! Why did I purchase there? They said they stand behind the products they sell, but they don't!! My T.V. has been in the shop (4) yes FOUR more times in two years for the same problems with audio. No help from them. DON'T PURCHASE FROM VIDEO ONLY YOU'LL BE SORRY!!!!!

• Pros: Seem Knowlegable
• Cons: Won't help when it stops workin