Sunrise Family Medical Care

11/03/09

I am dumbfounded with this place

by Fynechaos at Citysearch

this place is very special.. so special every one there took the short bus to school is what it seems. I went in there for a physical for work, they told me 14 days to complete the paper work i was like ok.. needless to say I didn't get the job. Reason 1: Took them over 2 weeks to do the paper work. Reason 2: They lost the paper work. Reason 3... this is awsome BTW..: Was on hold for 2 hrs while they looked for my paper work.

• Pros: None
• Cons: Double billing.. lost medical records, incompitent staff

07/14/08

When in doubt, double bill the patient

by bustin at Citysearch

I visited this clinic for a routine check-up . I was seen promptly and had an overall satisfactory experience. I paid my insurance co-pay , and received a bill a month later , for some things that weren't covered by my insurance, which I promptly paid.

No problem , right ?

Wrong.

One year ( yes, that's YEAR ) later , I receive a statement from this outfit , claiming I owe them $155.00 . It's past due, even though I hadn't heard a squeak from them in over a year. When I called the "billing person" , they tell me (paraphrased) that "our computer system totally crashed last fall, and the person who HAD been doing the billing wasn't doing it right , so now that we have a new computer , we just printed up a report and went ahead and re-billed a bunch of people because we aren't exactl;y sure who paid what and when".

In other words, our system fell apart, so we just re-billed EVERYBODY that came in last year and made it all past due. Talk about making lemonade out of lemons, sheesh.

I say "That's your problem, I paid in full last year, here's the cancelled check to prove it ."

"Oh, well , we have a payment posted , but aren't exactly sure what it was for, because our computer crashed and our billing person sucked , so you still owe us $155.00 "

When in doubt, just bill everybody again a year later, and see who is stupid enough to pay.

When I called the office manager and asked her (nicely) to waive these charges, she says " Oh, we can't do that for you....we'd have to do it for EVERYBODY ." Seems they went ahead and double billed a whole bunch of people who are all collectively saying "WTF" now , year(s) after they visited this clinic.

Stay away , people. This place will haunt you (and BILL you) years after your visit.