Klein Honda

11/04/11

BEWARE!

by J and R Rowan at Citysearch

By far worst car buying experience I have ever had.

My husband and I bought a "certified" used car off their lot 3 weeks ago and could not be more disappointed with our experience. I should have known better when the sales team was "joyriding" in our trade in before we had even signed the final papers to own the car we bought.

After getting the car home we realized the radio presets did not work right, and a couple days later (after the 3 day exchange policy) that the car had a pretty significant oil leak.

After taking the car to a mechanic we also found out it had a bearing that needed to be replaced (apparently they replaced one on the left that was making noise but not the one on the right which was almost in the same condition), the battery did not remain charged and needed to be replaced, the oil leak was significant and either from a cam seal (hopefully) or the head gasket, and the the entire radio unit would need to be replaced if we wanted it to work correctly.

I was told to bring the car in to see what they could do for me (I dropped it off on a sunday night) and was shuffled from service to sales and manager to manager until I was finally told that there was nothing they could do for me because the warranty would not cover it. I also had to call them myself to get this news because no one called me. I am going to get the car today and it is Friday. I have had to borrow a friends car for the last week.

Please be advised that their certified 123 point inspection and certification only certifies that those points meet "their standards" which after talking to several people in the service department means that the car will not have a catastrophic failure in the first month or 1000 miles of ownership.

After trading in my car (that was in very good condition) and paying several thousand dollars I now have a car with lower miles that needs about 3 thousand dollars worth of repairs.

Employees at this dealership should be ashamed of the products they sell. I am not sure how they sleep at night.

09/05/11

Reallly regret buying car there.

by dafiggs at Citysearch

I bought a car there and they said it was in a minor wreck and had the bumper replaced.... I took it to a mechanic about 3 weeks later to get the oil changed and the mechanic takes me under the vehicle and it turns out it was in a major wreck and the whole side of the car. Parts were bent back in place and has a horrible paint job when you look around edges or closely. I looked on the internet and it seems they have a history of lying about condition of vehicles. They may not know the condition but if they dont they shouldn't be saying "minor damage" or downplaying what really happend.

Also about the staff, I really think that the ones leaving the "good" reviews are the employees because EVERYONE that lives around the area is now telling me their horror stories of how they are taken advantage of by the staff. Things like being quoted one price and it never ends up being even close to what they originally say. Same thing happend to me.

Really would not recommend going there for sales or service.

09/04/11

They are your best friends until there's a small issue.

by AEMM at Citysearch

I went in there too look at a car, the car was a decent price, coulda got a better deal, but I liked the color and interior so i decided to go check it out. I went to take a trade in and the guys who were evaluating the trade in were very snotty and rude...if you don't want my trade in, just say so, no need to be an A** abt it...but i let that slide because i wanted the car. most of the people were nice, until....i took the car home while they were trying to figure out my financing and noticed a small noise in the engine, I asked them to fix it and they refused and told me i was S.O.L., I lucked out because I was getting financed with a co-signer and my cosigner hadn't signed the paperwork yet, but they still had the nerve to tell me i couldn't back out of the deal after how rude they were and everything. So i simply pointed out that my cosigner hadn't signed yet and made them give me a refund and i went on my way. If you find a good deal here just make sure you are 100% satesfied with the car before you buy, and be prepared to get bent over if there is an issue....One of the assistant managers did a good job, but it's buyer beware at this dealership!

08/13/11

You can trust Nate for a great car buying experience!

by Cosmika at Citysearch

I am a young woman on a limited budget and Nate worked with me to help me to get an amazing deal on a car. I was a little nervous shopping for a car, but Nate was a real gentleman. He took time to show me around the lot and I never felt the high pressure that a lot of people talk about. You can tell that Nate cares about making sure his customers are happy. He was patient with me and helped me understand my options. I would highly recommend Nate at Klein Honda to give you a great car buying experience. You will drive away smiling!

08/13/11

Thanks NATE for the BEST CAR Sales Experience of my life!

by SinceriTe at Citysearch

If you are looking for great customer service that you can trust, visit Klein Honda in Everett and ask for NATE. Nate came highly recommended to me by a very credible friend, so when it was time for me to shop for a used vehicle, I took my friends advice and visited Klein Honda. Nate is not the typical high pressure sales guy. He is very easy to work with and his focus is on making the customer happy (very smart guy!). I was impressed with Nate's product knowledge as well as his ability to listen very attentively to my needs as a customer and work with my budget. He worked hard to get me the best trade in and deal possible. I love my "Honda Fit" and I feel like because of Nate, I just had the best car buying experience in my life!