10/08/09

Honest staff!

by bolson801

I bought my red Honda Accord Coupe from Klein Honda last week! I submitted an email to their eSales department and they responded back fast with a very personal email. This made me feel good and confident that maybe buying a car is not the bad. I worked with a salesperson named Mitch and he was able to answer all of my questions. If he did not know the answer he was honest and said that he would find out and get back to me, which he did. Great customer service. I had an enjoyable experience at this business. It changed my perspective on buying a car!

• Pros: Friendly, a bunch of fun people, saved me money
• Cons: could have better coffee

09/14/09

Worest dealership ever. Never go again

by Nt

By far the worset dealership I have visited in my search of a Honda Pilot EXL.

When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the 09 Pilots, but they lie to me and say that goes to "factory" not them. Then they lie about the dealer holdback. They also want to charge me $3000 on accessories that you can get aftermarket for 1/5 of the price. The invoice sheet they pull out for me is at least $1500 more than what's on edmunds.

After I raise $2000 on top of my original offer and allow them to have a fair profit, all I hear from them was "give me more! come on you can do that!". I, as any informed buyer, just say thank you and pack up and leave. Then I heard them saying something very unprofessional behind me, even before my family walks out of the dealership.

Conclusion? Tons of sales tricks, high price, unwilling to negotiate fair price, you name the rest. If you did your homework, don't go there, as they will treat you like an uninformed idiot. Just a plain waste of time. Never go there again.

• Pros: None
• Cons: Tons of sales tricks. Liars.

09/12/09

good people, good prices and great service

by rhizzy

After searching for a new Honda for several weeks and visiting both of the eastside Honda stores and tehn the Lynnwood store, the ONLY store where we felt comfortable and relaxed was Klein Honda. We purchased the vehicle in mid August and had some accessories added after the sale and had an opportunity to use the service department for installation and WOW, everything just went so very smoothly. we live in Bellevue and would never consider the drive too far for the pricing and service we received. Our salesperson Bob Labor was terriffic and fun to work with. We happily vote Klein Honda the best around!

• Pros: small town and personal atmosphere with very friendly staff