Klein Honda in Everett

It went really well!. Wow, having not read any reviews before hand, I would never have guessed we could have had such a great experience. We spent two weeks going to a handful of dealers looking for a new CRV. After meeting Raj, we were impressed. You would be surprised how many people don't know their own product? We were not pushed or forced into any process that you find at so many dealers. We received our pricing up front from their Internet Department and it was a pleasure dealing with Beb's. She checked in twice to make sure everything was moving along smoothly. When it came time to go to finance, we dealt with Ken. And what a surprise we encountered. I'm not sure how much time we spent in finance, but Ken was Hilarious. We didn't waste any time and ken was nice to talk with.

After researching and spending so much time trying to find a new CRV, the experience at Klein Honda was great. Not to sound to corny, but it wasn't just a pleasant experience for a car dealership, but a Nordstrom like pleasant experience.…

BEWARE!. By far worst car buying experience I have ever had. My husband and I bought a "certified" used car off their lot 3 weeks ago and could not be more disappointed with our experience. I should have known better when the sales team was "joyriding" in our trade in before we had even signed the final papers to own the car we bought.

After getting the car home we realized the radio presets did not work right, and a couple days later (after the 3 day exchange policy) that the car had a pretty significant oil leak.

After taking the car to a mechanic we also found out it had a bearing that needed to be replaced (apparently they replaced one on the left that was making noise but not the one on the right which was almost in the same condition), the battery did not remain charged and needed to be replaced, the oil leak was significant and either from a cam seal (hopefully) or the head gasket, and the the entire radio unit would need to be replaced if we wanted it to work correctly.

I was told to bring the car in to see what they could do for me (I dropped it off on a sunday night) and was shuffled from service to sales and manager to manager until I was finally told that there was nothing they could do for me because the warranty would not cover it. I also had to call them myself to get this news because no one called me. I am going to get the car today and it is Friday. I have had to borrow a friends car for the last week.

Please be advised that their certified 123 point inspection and certification only certifies that those points meet "their standards" which after talking to several people in the service department means that the car will not have a catastrophic failure in the first month or 1000 miles of ownership.

After trading in my car (that was in very good condition) and paying several thousand dollars I now have a car with lower miles that needs about 3 thousand dollars worth of repairs.

Employees at this dealership should be ashamed of the products they sell. I am not sure how they sleep at night.…

Reallly regret buying car there.. I bought a car there and they said it was in a minor wreck and had the bumper replaced.... I took it to a mechanic about 3 weeks later to get the oil changed and the mechanic takes me under the vehicle and it turns out it was in a major wreck and the whole side of the car. Parts were bent back in place and has a horrible paint job when you look around edges or closely. I looked on the internet and it seems they have a history of lying about condition of vehicles. They may not know the condition but if they dont they shouldn't be saying "minor damage" or downplaying what really happend.

Also about the staff, I really think that the ones leaving the "good" reviews are the employees because EVERYONE that lives around the area is now telling me their horror stories of how they are taken advantage of by the staff. Things like being quoted one price and it never ends up being even close to what they originally say. Same thing happend to me.

Really would not recommend going there for sales or service.…