Romio's Pizza & Pasta

Doesn't Recommend

Donnamae S.

Joined 1 year ago

Mediocre food, poor service. I ordered a ceasar, it had Iceberg lettuce with a thin watery dressing. My son ordered a cheese pizza, It was mediocre. We waited and waited for a water and tea refill, no one came. I asked the man busing tables next to us for a refill, he took my sons glass after he had been picking up the dirty dishes and took it to the pitcher instead of bringing the pitcher to us. I don't know what was dirtier, his hands from busing tables or my sons greasy glass from eating pizza, it's a lose lose. The highlight here was my sons humor, since he won't be there for you I advise you throw a frozen pizza in the oven or head to Spartas or Spiros, never can go wrong there.

Doesn't Recommend

HungryTummy

Joined 5 years ago

Poor Customer Service, Poor Customer Experiences. I have been ordering from Romio's for years, putting up with the slow service, inept order takers, and awful customer service because the food is generally good but the experience I recently had has effectively ended our strained relationship. I ordered the chicken parmigiana pasta dish and my husband ordered a meatball sub. When our order arrived an hour and a half later (we were quoted 30 minutes) it was incorrect. I got a chicken sub and my husbands sandwhich was spaghetti and meatballs. I called them back to have it corrected and was told by the man who answered the phone that they would have it to us in another hour. Fine, whatever I'll wait...well the hour came and went and I called back and got told that the gentleman never even put the corrected order in and it wasn't coming. In fact it is not their policy to take back food. I asked, even if it was your fault we got the wrong order in the first place. The response..."well you got food didn't you". I asked for the manager and got an extremely rude women with limited English skills who didn't see a problem with the situation and would not replace the food I didn't order with what I wanted and paid for (by the way, what I paid for was much more expensive than what I got) and was not willing to refund my money. I even offered to return the untouched and uneaten food that we did not want so we could have our order fixed but to no avail. I am relating this to you all before you order so you can take your own risks. I wish you luck if you decide to order......

Recommends

Wahlman

Joined 5 years ago

Fantastic Pizza!. We order their pizza when we want to splurge but don't want to go out. They load on the cheese and toppings. Service can be a little slow, but the four cheese pizza is worth it.

Doesn't Recommend

supa5girl

Joined 6 years ago

Over priced and not worth it!. I spent over forty dollars for two pizzas but thought well it must be good pizza. Got the pizza home and was burnt so badly we did not even attempt to eat it, the other dripped so much grease I felt as though I were eating cafeteria pizza in gradeschool again. The staff member that helped me was unknowledgable and unhelpful while she rushed me through my order. Will not be returning.

Recommends

brookenoelleh

Joined 11 years ago

Calzones to die for... Try the calzone with gorgonzola and some meat and veggies..they are delicious and a favorite of ours. Great fast delivery and VERY friendly staff. Much better than Jet City when it comes to the pizza offerings. Pass on the cheese bread, it's not that great.