Village Inn & Suites

Doesn't Recommend

raybans25

Joined 3 years ago

Not recommended, terrible customer service.. I stayed in the King jacuzzi room, which was a nice room (the queen jacuzzi was small and funky in comparison). It was a little frayed around the edges (no working freezer in the room, curtains did not quite close). There were three main problems: 1) The instructions for the TV were no help when it didn't work right, though I did manage to make it work on my own; 2) there was slime in the jacuzzi tub and when I told the owners they did not believe me (said they cleaned it everyday and implied that I was a liar); 3) the notice at the front desk said to notify them if you wanted to stay later, making it sound as if it wasn't a problem, but when I asked they were very rigid and rude about the check out time. I have never been treated as rudely at a hotel as I was at this hotel, and by the owners no less. I would not recommend this hotel to anyone. Next time I will go to the larger established hotel chains who are invested in keeping your business. The owners of this place did not care about anything but their bottom line.