Another pleasurable experience!. I've bought a car here and a few people in my family have as well. They are very fair with negotiations. Zero pressure - with none of the typical dealer number games. Hell they taught me how to drive a manual on the test drive. No manipulation involved, just honest and fair prices. Do your homework on what's fair, approach them, and they will work with you so long as you are reasonable! The after-purchase service is excellent as well. Their service manager, Butch, has gone above and beyond my expectations for issues a lot of other dealerships would have blown me off for. It's been six months since purchasing and they are still willing to go above and beyond to keep me happy. If my next car is a subaru or chevy, you can bet I will be a repeat customer. I often refer friends to this dealership as it's a rare gem compared to most. I've helped purchase a few dozen cars and I've bought around a half dozen myself - I speak with experience!
Bait & switch, horrible customer service, AVOID!.
Why is zero stars not an option?
Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me.
I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing.
After much ridiculous hullaballoo (not something one would expect to have to go through after spending $13,000 in an establishment), I finally called Chevrolet customer service and they were able to get Roy Robinson to agree to install the A/C "at cost." Not willing to get screwed again by this shady dealer, I called a different Chevy dealer and asked for the price to install A/C on my car. I was not surprised that Roy Robinson quoted me only $200 less, even though the labor for the job was well over $400. I spent the extra $200 and got the A/C installed by the second dealer AND had them do all my 30,000 mile servicing. Roy Robinson will never see a penny from me again. Avoid at all costs, they treat their customers like insects after the papers are signed (I am not the only person I know of who has had a bad experience with them)!!!
I have heard that Blade Chevrolet in Mount Vernon is a much better alternative. Save your energy and make the extra drive -- you'll be glad you did.
Watch the fine print. Be Very Careful of any offers made by Roy Robinson Chevrolet. Roy just cost us literally thousands of dollars due to a fine print scam on a service contract - after seven years if you miss a 60 day window, even by a day, you will lose thousands of dollars - and this, of course, is not represented by the sales person, and you are not allowed to request the return of your funds either before or after the sixty day window. This is clearly a scam being run by Roy Robinson to fleece as many unsuspecting customers as possible. Sounds like the right time for a class action lawsuit - coming soon to a court near you. Don't get scammed, go to a reputable dealership if you need a car or just a service. Don't trust these people at all.
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