07/09/09

Horrible customer service

by glass

I went to G&S to have a custom hood built for my glass ventilation system. The first time I stopped in, they said the only person who could help me was the shop guy and he wasn't in. I asked when he would be in and apparently he doesn't have a schedule. He just comes and goes whenever and no one knows when he'll be in. He can't be reached by phone either. I stopped in 4 days later to inquire again. Same thing. No one had seen him all week. The people in the office weren't helpful and seemed completely unknowledgable about ventilation standards. I guess my job wasn't big enough for them. I ended up calling Evergreen State Heat & AC and someone came out right away and built me a hood for a very reasonable price. I would never use G&S after that experience.

• Pros: none
• Cons: no one seems to know anything

06/07/09

Don't Hire G&S

by WWildflower

G&S was choosen to install heat pump for our new constuction home. The techs did not know how to install or setup our system. Weasked questions about out heat pump system, no one knew the answers, quite often.

G&S did not show up as scheduled, then after installation, additional techs needed to come out to figure out the mess, when our system did not work. Now, we have a condensation overflow backup, from poor placement-design in the furnace, causing water to reach the electrical connections. Almost touching the 220, additionally causing a short, heat pump does not work. Large repair anticipated.

G&S never reviewed the system with us, we were left to fend for ourselves in figuring out the heat pump heating & cooling system operates.

We would never use G&S, they were also, often rude and not interested in our concenrs, but wanted our $.

• Cons: Not Knowledgeable, Poor Service, Wrong Installation

03/27/09

Outstanding Company!

by Trainer

It's rare to find a company that works as hard as G&S to earn their business. From the bidding process to completion we were completely satisfied with every aspect of the process. We got bids from 6 different outfits. I was so impressed with G&S that I really wanted them to have the lowest bid, and they did! They were not afraid of the difficulty of moving our furnace from a hall closet to the garage. This meant cutting into a concrete slab, rerouting the ductwork, rerouting the return air, rewiring, and replumbing the gas. They also installed a gas line for our new gas range and oven and rewired our tankless water heater. This is an outstanding company to deal with and I would recommend them to anybody.

• Pros: Great service, best price