03/29/09

Best Service and Sales experience ever!!!

by dude360

I went to Snocountry looking for a reliable truck for my job and I got more than I ever expected. My truck was everything I ever wanted and more. I searched all over for a truck but when I went to Snocountry they treated me like I was family. What was amazing was how long all of the sales people had worked there, not like all of the other places I went to. A week after I purchased truck I locked the keys in it and the owner drove over 30 miles to get my keys for free! Thanks Snocountry for the best experience ever.

• Pros: Easy Easy Easy!! Best price too
• Cons: None

02/09/09

USMC Veteran brought down in a down time

by SnoCountryFordVictim

I went there looking for a great deal and great customer service... I searched for months to find the right vehicle with the right price.

I finally found the right vehicle at Sno Country Ford. I drove out of my way to get there. I did find friendly sales associates, a great finance team and, I was sold.

Little did I know that now even a month later the truck would break down on me while driving to see my Mother who has a degenerative disease of the nervous system.

I had to get the vehicle towed and get a rental. I did pay for the extended used vehicle warranty... I was told that none of the $4000 dollars in repairs would be applicable.

Well I figured that the dealership would help me out a little. Maybe pay half so that I could at least get back on the road. I mean, didn't even drive it a thousand miles. Dont they have a Pre-owned certified inspection?

Well after hours of waiting, and calling, I was told that they would not do anything for me. Not that they COULD not, but that they would not.

Sno Country Ford basically sold me a vehicle that they knew would break down. They sold it to me without telling me that the engine had already been replaced. They even masked an oil leak with a cheap sealant that was noticed by another Ford dealership when I took it in to get fixed.

Now this United States Marine Corps Veteran is down over $25,000 dollars. Could miss work, and potentially lose my job.

So much for a dealership that values its customer. So much for a dealer that values its countries veterans.

Now with the ding on my credit, because my only option is to give the car back to the bank, I will not be able to become the Police Officer that I have wanted to become since leaving the military.

Thanks Sno Country Ford. I guess if the customers get the Lemons, you drink the Lemonade.