Great deals and great customer service!
I have bought many different appliances from this outlet and never once been dissappointed. The owner is a very fair person and I'm impressed with how he does business - eye for detail, great pricing, customer service AND he knows how to deliver. on top of that he stands behind their work. This is hard to find these days! If by chance you encounter a problem... he will take care of you.
if you want to be pampered, pay the high price at some warehouse chain... otherwise, know what you want first before going, have a little patience and you will be pleased.
Awesome Customer Service.
We purchased a waher and dryer about a month ago from these folks and the washer conked out. It was full of water an wouldnt spin or drain. I called them to see what I could do since I had a 90 warranty, I expected them to try and put it off or not honor it. Boy was I wrong!
They told me they would just bring me a new washer on Froday, Since this happened on a Tuesday and I called on a wednesday I thought it was pretty prompt considering other Brand name stores I had bought from before had taken up to a week or better to come fix things. They called early in the AM on Thursday to let me know since they had a delivery in the area they would be here that day. I was even more pleased I had bought from these folks.
John A and Sean P came with my washer at Noon and what a hassle they had to deal with. The washer full of water and no way to shut off the hoses to the washer as we live in an older townhouse and the shut off is under the apt and you have to get lanlord approval to go under there. The changed out the washer and drained everything and always had a smile on their face! What awesome guys! And they best part, they gave me an even better washer for the trouble! I will never go anywhere else!
Great deals and service!.
I used them a year and a half ago on the advice of a friend. I got a great deal on a refrigerator and a washer. Well, the washer wouldn't work in the self clean cycle. I called then they showed up as agreed a day or two later with a loaner washer. In about two weeks my old washer was fixed and they removed the loaner and installed the repaired one. It's working perfectly a year and a half later!
My Frig conked out after 1.5 years. I spoke to David about it and he said that if I brought it to him he would fix it no charge event though it was WAY out of warranty. Well, after about 3-4 days I spoke with him and he said that there was a few probs with it but I could have a nicer one at no extra charge or just use the nicer one as a loaner until mine was fixed. I obviously took the nicer one.
the down side (If any)? As people have said they are not good at returning phone calls and some employees are lacking social skills but, as my friends said, if you want that kind of customer service go to Nordstroms (And pay Nordstrom prices). If you want great deals on appliances and a man who stands behind his work go to Snohomish Appliance Recycling.
Great Appliances, great prices!. Have bought many, many appliances over the last few years from Snohomish Appliance and have always been happy with the fair dealings I have had with Dave. I have saved a lot of money buying new appliances that were refurbished. I just purchased a new BBQ grill last weekend and again I am a very satisfied customer. Snohomish Appliance is a great place to save money, but it is a no frills environment. It is always busy and you must be patient and wait for assistance. It’s worth waiting for the money you’ll be saving.
It is the service after the sale that counts.
In the past 10 years I have purchased over 50 appliances from Appliance Recycling Outlet (many were for clients I was a remodeling contractor). I have had about 4 warranty issues all of which were dealt with promptly. First a dishwasher with a bad control panel, it was replaced the next day. Second a stainless steal refrigerator that was dented on delivery, it took a month but the dented door did get replaced. Third the refrigerator in my current home stopped cooling about one month after delivery, two days later it was repaired ( we had an extra refrigerator in the garage and I told Appliance Recycling Outlet that we were not in a huge hurry to have the fridge repaired). Forth the washing machine in my rental required going through the spin cycle twice, it was replaced with a new unit in less than a week.
Only 4 warranty claims out of over 50 scratch and dent appliances is excellent. The service after the sale I have received is priceless.
Waste of time!!. My wife and I recently moved from Cali to Everett and needed a washer and dryer. She found this place and we decided to check it out. After an eternity of some guy pointing and grunting at products we were able to strike a deal. After three days of waiting our appliances were scheduled to be delivered; many phone calls and much frustration later they were two days late and smashed. When I say smashed I mean hit by a truck then tossed off a cliff. Getting our money back wasn't easy and took a lot of complaining. Never go to ARO!
Has saved us in a pinch more than once! Great luck here!. We have three kids and sometimes when things break we don't have a ton of money to dump into a new one, but need it replaced immediately. Has been so nice to be able to rely on this place to give us an affordable price on whatever we need. Such a relief. May not be perfect...but working fine, serve the purpose, and with three little kids things don't usually stay nice long anyway ;o) We got a very nice Kenmore washer 5 years ago for $100. It is still alive and kicking out all the laundry I can wash. I am now ready to go and look at upgrading to a bigger one so you can bet we will be heading down there soon!
savers world. I have bought my first apliance from this shop in 1999 and I just realize few days ago that through the years I have spent more money in this shop than I spent in any other store except Costco. If you wonder why is because I try to get the most for my money as anybody else. And if you have a little patience, you will get that great deal you were looking for. The key word is patience and everybody has to remember that is more that meets the eye; I've seen Dave having to deal with more than 3 parties at once, each one demanding attention at the same time. I would get nuts! Through the years the store grew up and expanded which speeks by itself about how customers feel about it. If you wonder, I don't get any advantages for writing this rewiew; I just believe the record has to be set straight - this guys are profesionals and they keep their promises just give them some slack. Afterall is well worth the wait if you want to save some money in your poket. Also remember that allways will be somebody complaining about something- it's just the human nature!
Worst customer service and employees and product!. I am not sure what this pace is on! They have been fixing my oven for over three months now and every time I call looking for it they take my name and number and say they will call me right back! They still have not called back! When they came to fix it at my house they didnt even call to tell us they were coming. They show up and expect you to be home. What a way to run a business. They bring me out a stove to replace the other one and the guy that brought it was telling us how much better of a stove it is than the other one and the thing doesnt even work! I would not recomend this place to anyone. Shady people shady business.
Love this place.
I have bought several items here. The service I have gotten was above the required. The desk men are busy and they can't cater to you but they will ring you up. I had delivery as scheduled both times and someone came out to repair a frig that wasn't keeping cold enough. I picked it but they replaced the part coming over 20 miles to my house, on time, no charge whatsoever. They live up to their warranties. When I first called about it they were nice and ready to just exchange the frig on my word alone.
Can't beat that and they have all the latest stuff. You might wait a day or so but it's worth it.
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