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Gene Juarez Salon and Spa
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Always the best Hair Cuts In The Country. I've been going to Gene Juarez for 20 years. Have used the Southcenter and Downtown salons with excellent, consistent results every time. You need to communicate with your stylist, of course. I've lived in other parts of the country and can never find a good salon and always miss Juarez salons. For my money, this is the place to go.…
Time to switch salons. I've been going to Gene Juarez for a long time and have had good cuts and color. However, I have gradually become unsatisfied - customer service at the front desk is terrible, a stylist kept me waiting for 45 minutes (not my usual person), but even the usual people I have been going to see less than focused on my visit. The straw that broke the camel's back was spending a lot of money on a keratin treatment and the person who did it neglected to tell me to use a special sulfate free shampoo and so the results are not as good as had been expected, and I don't feel that my concerns were adequately adressed. So, I'm going to try another salon and see how it goes.…
Wouldn't trust anyone else in the city.
Let's get personal here- if you have a bad meal at a restaurant, its a few hours out of your life. If you have a bad haircut, or even worse, a bad Brazilian, it can leave you looking bad and/or in
pain for months. This is why salon choice is so important.
My stylist, Raina, at Gene Juarez is brilliant. When she styles my hair, all I have to say is "cover of Cosmopolitan hair" and she knows exactly what to do. She's so friendly and sweet- the ideal person you'd want to chat with while you're getting your haircut.
Now let's move on to the Brazilian. This is never a completely painless process and I've had experience at several other comparable salons. Although Gene Juarez's is the most expensive Brazilian I know of in the city, it's also the most painless. The technician is quick and efficient and SUPER nice even when you're being a baby. Plus have a shot of Vodka at Von's downstairs, pop an advil and you're good to go! Plus you'll feel sexier just walking around. Totally worth the $$$ every couple months or so.…
This is no Nordstrom, REI or Costco for customer service.
Many companies promise to fully stand behind their products, and in my own experience some actually do: within retail, Nordstrom, REI and Costco come to mind. In my own experience, Gene Juarez Hair
Salons does NOT.
I purchased a number of their Nioxin products - products which over extended use are supposed to enhance the health of the scalp and hair - with the salon's assurances that they stood behind these products. If I were ultimately dissatisfied, I could return them. Since they expected the effects to take longer than their normal 90 day return period, they waived this limitation.
Then, when results seemed meager or non-existent, I did bring them back. And suddenly the staff had numerous objections to accepting them for return, including: it was longer than 90 days since my purchase (despite their having waived this), the product containers weren't nearly full (as if I should understand how well they improved my scalp and hair health in just a couple of trials, rather than the many months they had previously suggested). And on top of it, Colleen in their corporate office was patronizing about the entire issue.
Had I known any of this at the start, I would never have taken the risk to buy any of these products from them. In the future, I intend to never buy anything from Gene Juarez Salons. And I recommend you don't either.…
