06/16/08

Very poor service

by notyouraveragereview

We actually had a very poor experience at the restaurant. We went there for the Father?s Day brunch ? and I won?t even exaggerate if I say that it was ruined (even though the food was delicious).

We got seated right away, - the restaurant was I would say 20% full on Sunday morning (our reservations were at 10:30 AM). But after that our experience when downhill. Nobody came over to take our drink orders, to even offer some water ? for 20 minutes. Finally the waitress came over and asked us the usual ?What would you like to drink?. She did apologizes for the delay though. While we were waiting, it looked like we were not the only people ?forgotten?. At least 3 other tables next to ours were complaining about the wait, and a group of people sitting at the table next to ours was actually complaining to the manager about the same issue. We placed our order and 20 minutes later it arrived. The food was very good though. But nobody came over to refill our drinks while we had our meal, and the same time, they were refilling water glasses with water at the empty (!) table. We were ignored as if we did not exist! We had to wait for another 20 min to get the check, and another 15 to sign it. We did not feel welcomed, appreciated and it ruined our Father?s day lunch experience.

Another disappointing experience was that even with the validation we had to pay for the Valley parking (there are ne nearby streets where one could leave a car on the street - so vallet parking is pretty much your only option) ? $9.95 - common! We are not staying at the hotel ? if we just came to dine, the valet should be free!

We are not coming back ? and we won?t recommend it to anybody.

• Pros: Good food
• Cons: Awful service, experience is not worthy of the price, Valet parking is $10 even with validation

03/23/08

Terrible service, flippant attitude

by bunnyr

Based upon City Searches information for Easter Brunch, we made reservations and confirmed Easter brunch would still be served at the time we were able to attend. When we arrived, there was no Easter brunch, we had 3 or 4 different servers who could not have cared less and couldn't be bothered to bring anything we requested such as butter for our toast. A tea press was functioning poorly, cafe au lait was nothing more than bitter coffee with some milk, and generally it was a depressing experience. My best advice: Don't ever go to this restaurant. They think they are too cool by half.

• Cons: Service, Attitude

01/01/08

Worst food, major attitude from staff, this place should go out of business

by hapansea

We went for New Year's Eve with two other couples. First, they had sat our party behind the hostess bar, I truly believe this could not be the normal set up. We were right next to the fire exit door, and a thin wall protected us from the bar area, which was booming house music. The waitress should get a new job, she was snooty, unprofessional, and flat out rude. I brought a vueve rose, and they forgot to chill a $200 bottle; they left it in the coat room. The menu was fixed and the prices were astronomical for what they were offering. The food was decent but not near what we expected, I much rather of eaten at Daniel's, atleast they have steak on the menu. On a whole, it was an awful experience. The food is way overpriced and it was tasteless. They should not call themselves fine-dining, they are very far from this.

• Pros: the bar after the horrible dinner
• Cons: everything