Edie's

Unclear return policy. I have been on the hunt for the perfect shoe for work. I work primarily on my feet approximately 10 hours a day. Living in West Seattle, supporting local business' is really important to me, so I visited Edie's shoes to check out their selection. The owner was helpful in trying to find the type of shoe I was looking for. Later that day, I returned to purchase the shoes I had chosen rather than buying them online from a larger store (again, trying to support local business'). That night I brought my shoes home and decided that the heel was entirely to high to be worn at work and was regretful that I would have to return them. I was not told when purchasing these shoes that their return policy was for store credit only. The only place it states that is on the receipt you receive AFTER you have paid. I had already scoured the entire store for appropriate shoes therefore, there was nothing else there that would work for me.

I feel this return policy should be mentioned BEFORE someone spends $120.00 on a pair of shoes. I own a business in West Seattle and always stand behind my products. If ever a guests approaches me with an issue, I'm glad to return the full amount of the purchase as I'm confident in the products that I sell.

Edie is a cute store, has lots of cute things but I would absolutely be sure that you LOVE and plan on keeping whatever you purchase, especially if you don't live in Seattle and are just traveling through.…

Good selection, bad store policies. Twice my wife and I have been underwhelmed with the customer service at Edie's, and have suffered from a horrible return policy. We had purchased a sale item, never wore it, and could not return it, not even for store credit.

We also purchased boots which came apart at the seam within one week of use, and were given nothing more than store credit. Edie's does not stand behind the products it sells.

We have had some pleasant experiences with employees, but the owner has been downright rude.…

Beware of Cutomer Service at Edie's!!!!. I know people are saying what great service they received at Edie's but I am here to tell a different story. Yes, they have a great selection of shoes, but I was met with bad customer service from both the sales person and the manager. I had purchased a pair of slae shoes that turned out to stretch beyond wearability after only a few hours. When I went back to the store to speak to the manager about possibly returning them, the sales person and the manager were rude and unhelpful. The manager's only solution was for me to pay additional money for a cobbler to "repair them". Just be warned that they are happy to help sell you shoes, but do not back up their product.…

Great Selection and Great Employee!. I stumbled into this store on my way to my car! My experience at Edie's (pronounced like EEDEES I was informed) was in West Seattle. The selection was pretty fun, good time shoes! The salesman Cole was really nice and helped me find the perfect shoe for my big feet! Not the easiest thing, let me tell you!

All and all I must say this is a great store, the Cap Hill store is a bit more trendy, the West Seattle store is more casual. Go there!…