02/16/09

Poor customer service, they don't honor their promotions! Food quality going down.

by clareaparis

This was my 2nd time to the Redmond Todai. What prompted me to travel 45 mins from Federal Way to Redmond was the email that I received about a promotion on Todai's adult dinner costs. It was advertised as $19.99 for adults (mon-thurs), excluding Valentines Day and Weekends. So I went on the night of the 16th, a Monday, which was also President's day. President's Day was not mentioned on the promotion at all and since I had to work I didn't even think of it as a big deal. There were 8 people in my party, 2 children and 3 teens and 2 adults. The food quality had gone down since the last time I was there, over a year ago. The seafood was hard (overcooked) and flavorless, the yakisoba tasteless and the sushi was dry. When I received my bill I was shocked to discover that we were charged the full price, almost $30 a head. I mentioned the promotion, they stated it wasn't valid for that day because it was a holiday. I said that was fine and dandy, but they only mentioned in the fine print that Valentines Day & Weekends were not included in the deal. The manager must have spent over 20 mins drilling me on the fact that the promotion didn't count on this day and persisted with showing him the printout of the ad, stating that it wasn't mentioned. To make a long story short they didn't honor the promotion and sent me away a very dissatified customer, along with 7 other first timers who will never visit there again.

• Pros: Great variety a little bit of everything asian.
• Cons: Poor customer service

02/24/08

I keep coming back

by Vmis

The servers are really nice and personable. There is a great variety of food, so, in my opinion, there is something to choose for everyone's taste. I would recommend lunch buffet - it is cheaper and has a greater variety of delicious salads. Dinner buffer offers a bigger variety of seafood, such as crab legs, octopus salad, cold and hot mussels, and shrimp.

• Pros: Variety
• Cons: Crowded

06/06/07

Place to go!

by sushiman123

I think Todai is more than average compare to price and food selection. This all you can eat sushi and seafood buffet offers a lot of choices of food like delicious hot food and fresh sushi, and my favorite cakes.

Also, udon is another favorite. If you fall in love with asian food, I recommend to go to TODAI!