Best Buy
Seattle, WA 98125
Phone: (206) 306-7663
Editorial Review for Best Buy – by Lea Lion
In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasIf your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You GoBefore you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Look GoodDon't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
User Reviews for Best Buy
03/10/2008 Posted by jtripper22
Well, I'm sitting on the phone now literally at ring number 40 and no answer - same thing this morning. Another downside would be limited selection of items. I recently bought speakers there, and really had to choose from about three. The good thing, however is that the sales person was very knowledgeable on the topic and setup. We checked out various audible differences in the speakers and came to the same conclusion that one was far superior to the other. Installation was about $40 (per pair of speakers). As it turned out the ones I wanted didn't fit properly, and, as I had gone to lunch to pass the time, the guy at the install bay fetched me speakers that fit properly and were able to keep my stock speaker covers in my car (so no prowlers would see the nubies). (Finally got an answer after 60 plus rings). Anyway, I went to install keyless entry into my car and was told I needed a new vacuum pump since the locks weren't working right (which I was aware of - thought keyless entry would solve two problems at once - no such luck). The bottom line is that the staff on the floor were very helpful and knew quite a bit. The only downside is that they really need more staff (I guess they DID have a "now hiring" sign up, so things will likely improve). As a side note, I was looking at PDA's and they only have 3 in some corner of the store. My advice would be to simply read product reviews online and get familiar with the product you intend to buy, and then go to the store for help on small questions, as they are usually swarming with customers. They may not have exactly what you're looking for, but if you're not too picky you could grab from their stock which seem to be quality brand names at decent prices. Just don't be shy about asking for help...these guys are busy - you're more likely to get help by asking than by being asked. My feeling is that this location has greatly improved from a place I loathed having to go to, to a store that's now worthwhile.
02/20/2008 Posted by OhBS
I have never been into this place without having problems. You'd think i learned after the second time. My biggest problem is with Geek Squad. Not only do they have THE WORST CUSTOMER SERVICE but they also do not know what they are doing. Every time I have gone in the line is held up to 40 minutes because they cannot locate some one's property. Just recently I paid them to fix my lap top only to get it back after over a month. after a week of bringing it to them they tell me that they were still waiting on my power cord , which i had already brought in, then concluded on it wasn't finished yet. a few days later I went to get it once again, and it took them 40 minutes to tell me it wasn't finished yet. after about two weeks of school with no computer I went in and they told me that i have to restart the comp. from scratch loosing all my data but they would restore it for 100 dollars. this is something that I could have done from the beginning and saved 300 dollars and two weeks of my time. I said no and that I just wanted my comp. back but it turns out that it was IN WORSE CONDITION THEN WHEN I BROUGHT IT. Having no chice I had to purchase a back up disk, a few days later they call me to tell me that its a hard ware problem and they have to send it out. IIII HHHAATTTEEE THHIISSS PPPLLACEEEEE. GOOD LUCK...but you should consider the computer restoration place on auroura by Greenlake.
Pros: Location
Cons: Service and knowledge
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