Best Buy

Terrible

by Jamesmw at Citysearch

I purchased a laptop at this Best Buy, but there were some severe customer service problems. It seems like the only computer store around. There is no Wal-Mart.

When I entered this Best Buy I went to the laptop section. Within on minute a sales representative approached and asked if I had any questions. I said I had no questions. Then, 30 seconds later the process was repeated with a different representative. This happened twice more, so over two minutes I was bothered by four different salesmen.

On the fifth questioning, I felt compelled to ask something. The processor chip speed were not labelled so I asked about chip speeds. The sales representative was taken aback by this question, and did not seem to know the answer. Then, he vaguely pointed at a laptop and said "yea, this one is like 4 gigahertz, " and pointed at another saying "this one is like 3 gigahertz. It's the newer model." I said I was surprised the newer model was slower. He said " yea, uh" and then dissappeared.

30 seconds later yet another salesmen asked me for questions. I asked about chip speeds on the same computers. He told me the newer one was faster than the older one. He seemed to know what he was talking about. I told him another salesperson said the opposite.

Then I chose a laptop computer. But before I picked up the box some store manager named Martin came over and accused me of stealing. He asked me if I had any questions. I asked him the difference between the computer I was getting and the one on clearance. He took the computers and set them down, and then smashed his hand on one of the computer before me saying "these will work fine." Hopefully, he didn't damage anything. Then he produced some ripped up plastic security device saying " you wouldn't know anything about this." I said "no." He then said into his walkie talkie " I'm talking to him now, recheck the video and tell me if you see anything, and call the police."

I did nothing wrong so I just stood there, and he eventually left. I went to buy the computer and the guy who knew little about computers was the cashier. He had a slightly guilty expression on his face. Maybe he had reported I was stealing in retaliation for me calling him out on his processor chip answer? The Martin manager shot me this angry glare when he saw I was buying the computer. I stared right back. I ended up buying a laptop cooling fan too. As I was selecting a cooling fan this guy who looked like security personel was standing in the aisle watching me. I don't know of any other computer stores around.

Overall, this was a terrible customer service experience. It's no wonder they already have such a low rating. I'm definately giving them the lowest score I can.

Good Return Policy

by Steve1955 at Citysearch

Seems like these days many stores hassle you about a return. I'll give Best Buy credit they took back my return no questions asked. It's policies like this that keep me coming back.

I think I got an employee fired.

by switzblitz at Citysearch

I had a major issue with a television, and wanted to get a price on a Nikon D90 camera.

I called, waited on hold for 5 minutes, and a fellow answers and basically told me to go suck an egg. I couldn't believe it.

So I took the time to contact a manager, as well as a co-worker of the fellow and believe he is no longer working there.

I even received an email from a VP of the company.

Had they not taken the steps I'd definitely give this place 1 star, but they came through with the customer service for me.

Rude salesmen

Contributor at Citysearch

These people have never heard of "maple whatever valley" when I asked if they had a closer location

Terrible customer service

by CG1 at Citysearch

I went to return an lcd monitor the day after I purchased it due to a scratch in the middle of the screen. Quite annoying. I figured it would be no big deal, I had the receipt, and everything was nicely packed back in the box.

The first associate at the customer service desk was helpful and said I could go ahead and get a replacement from the aisles. When I returned, the first associate was busy and another associate decided instead to deny the exchange offering a very careful forensic analysis of how I had obviously scratched the screen myself.

I have opened boxes in the past and was quite careful in opening this box and it was quite annoying to hear all these excuses to avoid exchanging the item.

So not very happy at all.