Midas Auto Svc Experts

Paul R.

Joined 4 months ago

I bought a lifetime oil change service from Midas in Factoria, and then they changed ownership. The next time I brought my car in, they said they would not honor my lifetime change because it was done under the previous owners.

Then when I called back later to speak with management about it, they had blocked my number. I will never bring my car over there ever again. Obviously, they don't want my business anyway.

Recommends

Melissa C.

Joined 6 months ago

Thank you Midas for all your help on my vehicle. I came in with a extremely high idling problem. So test drove my car and scanned it they didn't find a problem but they decided to try and clean out the throttle body area just in case it was sticking and sent me on my way. Well all I can say is I haven't had a problem since. I would really recommend them to anyone and my family. Thank You :-)

Doesn't Recommend

John S.

Joined 1 year ago

MANAGER DAN IS: RUDE, CRUDE,SELF CENTERED. Where should I begin: This Midas has the worst Manager ever. He is rude, could care a less about what the situation is how you came in the store for service. Not only does he (Dan) try to add on things to bump up the bill that didn't need to be done but then proceeds to call me an idiot and I don't know anything about cars or I would not be there in the first place. And I am wasting his time and shop space with my car. Well unknown to him and he ego I happen to own a retail chain and was looking for a business in which I could bring in my work cars. I was going to see how this went so I could bring them all in to have major work done on them all. So Manager "Dan" you have just lost one hell of a Huge account and not only will I blog this to all my friends and family I will also see to it that NONE of my 125 employes EVER come into this MIDAS EVER. P.S>you don't deserve the one star .

Recommends

Allintheserve

Joined 3 years ago

I could write a book.... I found this place in Sept 2009 right after moving here. I was sold a bill of goods and a maintenance plan.

Some repairs made to my brakes were not only poorly done - the guy left metal bits in the brakes which got jammed in the mechanism, doing more damage. I was ready to nuke their reputation. A month later I saw a "new management" sign and decided to swing in for an oil change (and chat with the new manager). The new owner was in the shop and we talked for a long time. I heard the whole story about the previous owner's IRS and legal problems and money owed to Midas, among others. He said he couldn't refund my oil-change and maintenance plan - but offered me 3 free oil changes (plus the one I was in for).

Since then I had a transmission problem on my other car - I took it in and the manager showed me the dirty fluid and said she didn't feel comfortable flushing the transmission. She recommended a great shop across town - who were able to diagnose the problem that was burning the fluid. Now - they could have easily just flushed it - and then charged me a month later for a transmission. But they didn't.

Last month my wife's van's check engine light came on. We brought it to them and they found a few deferred maintenance items (which we knew about) and diagnosed a timing belt issue - good thing... cause the belt was about to go. They fixed it (and the 5-6 deferred maintenance items) for under $1300 (other quotes were for up to $2500). The engine idled rough afterward - and they fixed that for free.

My car needed a 120k mile service last month. I had them do the work without hesitation - and the car hasn't run better.

Some folks on here have been posting what bad service they offer. I have yet to have them do anything badly - and when they do make a mistake... they fix it right away and with no charge. The owner even called me on a Saturday afternoon, a week after the service work was done, just to ask what I thought of the 120k mile service and invited me to bring the car in if I had any issues. Even the dealer didn't do that when the vehicle was under warranty.

People make mistakes. These guys know what they're doing, and they're committed to running a better ship than the last owner. Give 'em a chance and let them impress you like they did me.

Doesn't Recommend

matrixhead

Joined 3 years ago

Do not go here.... My wife bought a pre-payed plan for oil changes and tune-ups from these guys and I don't think they actually ever die any work.

We were driving to Portland several weeks ago and the engine suddenly seized up and froze. I couldn't even pull the dipstick out.

We had to replace the entire engine for several thousand dollars. There was no oil leak and the coolant was all there.

Bottom line ...if these guys were doing the regular maintenance this could not happen.

Doesn't Recommend

ilikehightech

Joined 3 years ago

absolute morons. worst decision you are trying to take care of your car, not damaging it. failed to detect any defects and denied any responsibility. not sure why they're still in business.

Recommends

crsea

Joined 4 years ago

New (and Original) owner. I brought my car in for some electrical work earlier this week, and got a prompt fix and a fair price.

This Midas frianchise is under new ownership as of 10/1/09. The company removed the prior franchisee for cause - like the reviews below, and brought back the original owner who had built the franchise and run it up until 2002.

I've used this shop quite a bit over the past few years, generally with good results, including on some very tough-to-diagnose problems. But not everyone did as well with them.

Let's see how the new owner does, and let us know about it here - good or bad.

Doesn't Recommend

lnm14

Joined 6 years ago

Put my safety at risk - stay far away!. I took my car in because of squeaking brakes and was told I needed new pads and new brakes. I had everything replaced and assumed I was good to go. I was recently in the process of selling the car when a third party inspection told me that the job was not done properly and that they should not buy the car until all items were fixed. I'm not as well versed in "car speak" but I know when something is cut and/or leaking after a break job, it's not a good thing. I can't believe I've been driving around in a car with brakes that weren't fixed properly... it's a very scary feeling. I too will be escalating the problem if I don't get resolution from Midas. Although I'm not thrilled at the idea of having them "fix it" again if that's what they suggest. I wish I had just gone to the dealer or someplace with a better review. I've learned a good lesson.

Recommends

987stephy

Joined 4 years ago

avg shop. we would greatly appreciate it if they were to have loaner car's

it sometime's take's a day or 2 to have my car fixed it's a 5 year old mercedes and part's are hard to get

they are allway's nice I just don't like being without a car

Recommends

KRISSY

Joined 4 years ago

good service,respectful. I felt they were fast ,and nice and when I showed the bill to my dad he said the charges were average.

I have not had any problem's with my brake's and they waited for me after hour's so I could pick up my acura

the service was really good and everyone was nice.