The Worst Experience Ever!!!!!!.
DO NOT GO HERE. I made an appt and they messed up and took an appt when they werent suppose to. When I got in there the front desk girl was so rude, and NOT helpful. She tried to make it my fault for them screwing up. We had to ask her how the process was suppose to go and she acted like us asking her questions was not her job to answer. The dresses where dirty,they had makeup and lipstick stains all over them. They where not well taken care of.nThe place looks like nothing in the pictures on the web. The girl in the dressing room was so nice but was overloaded cause she was the only one there in the back with the brides, While the other girls sat at the front talking. I would suggest not going here. It was a horrible experience.
poor customer service.
I made an appointment to find a wedding dress and when I arrived I must have been assigned to a brand new sales clerk. She was nice but didn't know exactly how the whole process worked and was very nervous. I found a gown that I liked and then she showed me the shoes, I found some that I thought were cute and purchased both. The shoes had to be ordered. When I was done at the register I was able to meet with the tailor and she had me try the gown on with the shoes (I had to use the demo shoe since mine were being ordered) and realized that the shoes had too high of a heal for the dress, she said that she would not be able to let enough hem down on the dress. So I told the sales clerk and she informed me that sales are final! I JUST made the purchase 10 minutes prior and they had not put in the order for the shoes yet but they didn't care. I think the process should have been to have me try the shoes on with the dress in the first place or meet with the tailor prior to making the purchase. Isn't this their job? To help the process go easier? How would I know that the tailor can't let the dress out that much? And it wasn't like I had worn the shoes, they hadn't even been ordered yet. So they informed me they would ask the owner and they called me back in a couple of days and told me that I could only exchange them. This would have been ok except that they did not carry a flat shoe that was appropriate for the dress so I had to just pick out a slipper that I hoped I could just wear after the wedding. So I essentially lost out on $50 because of the sales clerk's lack on knowledge. I then had to go buy shoes (again) from David's bridal. And I never had any use for the slippers that I had to buy from Bride's Outlet. The only good thing about this store was the tailor, she was MARVELOUS! Otherwise, Bride's Outlet unfortunately made my whole wedding dress-buying experience stressful.