Seattle >Evans Glass Inc
Wouldn't touch these guys with a 10' pole. My uncle died in August 2012. While settling his estate, came across an automatic deduction for $32.02 from one of his checking accounts. Traced it down to 1st Security Bank (another outfit I'd avoid). Never received a statement in the mail, and when I called 1st Security, they wouldn't talk to me without the usual hoops (uncle's death certificate, etc.). Turned out, Evans Glass somehow solicited business from my then-74 year old uncle, had him sign a 10-year finance agreement at 9.99% APR, and while the total amount for the windows was $2424.32, with the finance charge of $1418.08, the total I had to pay from his estate was $3842.40. Now, my uncle was from the depression era, was tight with money, didn't believe in financing that which he could pay for, had over $60,000 in savings and $45,000 in checking, bought a new car with cash in 2004, and somehow Evans Glass found him and talked him into this rediculous financing arrangement, which went against everything my uncle believed in. Can't reach Evans Glass, and after numerous examinations, cant locate 3 Eurocraft windows that would have been installed in 2008 in his house. Next stop is the Attorney General's office to file a complaint against Evans Glass, Inc. AND 1st Security Bank, although I'll probably have to go through another government office to file a complaint against them. Bottom line: I believe Evans Glass through door-to-door outreach, targeted my elderly uncle with a high-pressure sales pitch. Dont know how they managed the 10-year plan. Although he was old and beginning to get sick, my uncle NEVER would have agreed to such a plan. STAY AWAY FROM BOTH THESE BUSINESSES. Even if your experience wasn't as bad, it should bother you that they would do that to someone else.
POOR CUSTOMER SERVICE / QUESTIONABLE PRODUCT.
In 2004 I had 16 Eurocraft windows installed by Evans Glass, Inc. Seattle, WA. It was done professionally and efficiently by about 6 men, in one day. I have tile windowsills and they successfully installed all 16 windows with a minimum number of tiles sustaining small cracks. They even came back to add additional molding around the three front windows when I requested it, after the installation was complete.
The windows are beautiful but:
1. Some of the "locks" no longer work.
2. The installers had a difficult time installing one of the windows and green mold has been collecting along the bottom of the window, both inside and outside, and also growing in the window track. I clean them regularly but it keeps returning.
3. I have tried in vane to reach Evans Glass but only get a busy signal.
4. They have no email address to handle customer service.
5. The warranty appears to be non-existent through this company.
6. I will now have to resort to sending a letter to Evans Glass in order to contact them. If I do not receive a prompt reply and repair/replacement of those items no longer working, I will need to send a letter to Eurocraft.
7. No reputable company should force customers to take these measures in order to receive service.
GOOD FIND ON 14 WINDOWS. I used Evans Glass to remove and replace 14 existing windows. I solicited three different bids from different companies. Penguin Windows came in at $24,600. No Way. Champion came in at $15,300. Not bad. Evans Glass came in at $12,600. Bingo! The funniest part about it was I believe I purchased a good product. Penguin has a very nice window as well but the price was just to much to handle. Champion's window I was not impressed with. When the installes came out they completed the job in one day. The only problem I had was the fact that they do not paint around the window after install. They said I was responsible for that. You think after spending that much money I would not have to do a thing. The windows are very nice. Overall I think it went very well.
THANK YOU. I HAD TWO DIFFERENT INSTALLS DONE. WE DID THE FRONT OF THE HOUSE. THEN WE DID THE REST OF THE HOUSE. 22 WINDOWS TOTAL FOR AROUND 18K. BOTH JOBS WERE SUPERB!! THEY REALLY SURPRISED US. THE ONLY PROBLEM WE HAD WAS WITH ONE LOCK ON A WINDOW AND THEY CAME OUT AND FIXED IT RIGHT AWAY.
Best sales guys ever!!!!!. We enjoyed our experience with your sales staff and installation guys. We asked the installers to stay for supper. What great Guys! I give Evans Glass A+++ for the best experience we have ever had with a contractor.
More Comfortable. The windows are beautiful. The installer men did a great job. They were very pleasent and worked hard to do a job well done. I have noticed a the tempature to be more comfortable without feeling the drafts.
Windows Windows Windows. Evans Glass found me at True Value Hardware Store. They came to my home and did an energy inspection on my windows. I had no Idea they were in such bad shape. They showed me the Eurocraft window and I fell in love. I could not afford to do the whole house so I started with the front. If I had a question I called the office and they answered it right away. I probably was annoying to the office people but they were always polite and upbeat with me. They came out four weeks later to do the install. Travis and Jamie were great. Evans Glass needs to call me back around August 2010 I have more windows to do.
First Class. I am very pleased with my new windows. I was impressed with the young couple that came to my door to initiate the process. The follow up salesman Chris Babler convinced me that I would be buying a first class product. The installers were very professional, very courteous and amazed me by their speed and efficiency. I would highly reccomend evans glass to anyone considering new windows.
WHAT A MESS. I found Evans Glass in my Ace Hardware store. I was kinda skeptical at first. They came out presented a good product so i ordered it. I thought it was going to be a mess. I thought it was going to take three days to change my old windows out from my 1913 brick house. The install guys did it all in one day. The windows fit perfect. The guys really had there stuff together. I would recommend Evans Glass to anyone that wants it done by the pros. I still can not believe they did the whole job in one day. I think my neighbor just ordered windows from them to.
Happy Customer. The installation team were knowledgable, fast, skilled, polite, clean ans alot better than we expected. We recommend Evans Glass because on the installation team. Jason did a great job and ran a good team.(excuse my spelling)
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