Issaquah >Emerald City Sun
Rip Off / Horrible Customer Service.
Don't be fooled by their online coupons.
Some staff have NO knowledge as to how to implement this in the computer, as "the manager had not informed them of these specials".
After selling me three medium tans for $81.53, it was realized that I could have gotten one month unlimited medium tans for $54.99. This could not be corrected because the employee did not have the "password" . I was then told that my information would be passed on to a manager call the following day to correct this.
I waited 20 minutes before being give a bed. I was put in room and was put off immediately. The room appeared unclean. The carpet in front of the machine was dirty, there was only a small chair to place your belongings on other then the floor.
I inspected the bed itself and found fingerprint smudges on the top inside of the bed. I used my towel to wipe the inside of the bed down and there was brown flakes of something that were brushed off from the inside corners (non glass part) of the bed. I turn the bed on and the bulbs had dust on them. Two of the bulbs were flickering. I was so unimpressed that I decided to leave.
I told the staff about my experience and that I wanted to cancel the remaining tans on my account. I left a handwritten message for a manager to call me.
In addition to the above observations, I noticed this employee carrying a bottle of Windex around with a towel as she was going back and forth cleaning beds for other patrons. I certainly hope that this is not what she was told to use as disinfectant.
For a week, I called one to two times per day, to follow up on the messages I left. Each and every time I have been given the run around.
First, the staff cannot find me in the computer. Second, there is NEVER a manager on duty. Third, I was told my message had been left with the owner who was fixing the bathroom at the West Seattle location and that he would return my call. I called back four hours later and he was now gone. Fourth, I was told to call Sophia at the Issaquah location the following day. I left a message with the front desk the day before asking she call me back, I have yet to hear from her (it's been six days). I wrote the company and have had ZERO response.
I have since given up on getting any form of acknowledgement from this so-called "business". $81.53 is a lot of money to spend on a 12 minute tanning session that was far less then what I expected quality wise.
Ugh hard to blieve this person is employed. Want to have a used car experience just drop by their new West Seattle location. They'll move you from here to there even when you asked not to be. Rude lewd and obnoxious young woman with very minimal social skills and next to zero business skills. When I complained how she talked to me and that I felt i should be treated with respect she told me to leave the store. I couldn't get out of there fast enough. I have run a business in West Seattle for almost 30 years and would like to see this outfit head back over the bridge from whence they came. DO YOURSELF A FAVOR AND DO NOT TRADE WITH THIS BUSINESS!
get a life you weird ass freak
West Seattle Location.
This tanning salon has the worst service. My doctor told me to stop tanning as I found out that my grandmother has skin cancer. I had just bought a package of 10 high-pressure tans. I did not ask for my money back and just wanted to convert my dollars towards spray tans but the owner would not let me. The girl at the counter told me some long story about how the new owner had been screwed over by the previous owners and that he could not convert my tan. So not only did I not get any customer service but I had to hear about things that as a customer is none of my business or interest.
But it doesn't end there. I unfortunately decided to buy the spray tans anyway because the location is so convenient and so I bought a package of 5. I went in for my first session and within two hours I was covered in tiny brown dots. My palms had freckles, everything! I then reported the problem and asked to be refunded for my purchase of 5 spray tans as I would obviously not be using the other four sprays at risk of being the polka dot lady again.
The answer was no. However, they illogically said I could convert my sprays tans to bed tans!
So, to recap, when I wanted to convert from beds to spray, the answer was no. But when i asked for my money back on a faulty spray machine, they said I could convert to beds. Of, course the irony being that I can't use beds anymore.
This location is pushy and understaffed and not all that clean. I recommend finding another salon!
Best salon. I have tanned for over the last ten years and experienced the lack of good customer service and always feeling pressured for money at tanning salons like Desert Sun and Seattle Sun. I then found Emerald City Sun! They completely changed my opinion on the tanning salons I had previously experienced. They have low prices for amazing tanning beds, they are always extremely clean. I have never had a problem with any of their employees or their beds. The girls are so sweet and willing to help with any questions you may have. They are always running great specials! If you're looking to be saved from membership fees and employees who hate their jobs definitely GO to Emerald City Sun! You won't regret it.
Worst salon I've ever been to -. I've tanned for 25+ years and have never been to a more unprofessional salon. Employees are rude and immature and should not be working with the public. Making an appt. is a waste of time -they've ignored me and other customers in the lobby for up to 25 minutes...I've had to leave to get back to my own business before I could tan! Makes me question cleanliness and other concerns. Doubt business will last in our community.
Uh who tans for 25 years your skin must be so nice,
anyone who sits here to complain must have a great social life.......Loser
AWESOME PLACE TO TAN. THIS PLACE IS AWSEOME THE PLACE IS ALWAYS CLEAN ALL THE GIRLS ARE SUPER SWEET AND I USED TO TAN AT OTHER PLACES UNTIL I STARTED TANNING AT EMERALD CITY SUN AND HAVE NEVER BEEN SO DARK UNTIL NOW. I LOVE THIS PLACE
Emerald City Sun in Issaquah. Please do yourself a favor and take your money elsewhere. The manager of this company is so rude and does not care about the customers at all. Find another tanning place.
Don't give them your business.. Overall, poor customer service. Wait times have increased to 20 minutes or more to get a tan, and I am generally ignored when I walk in the door, wondering what I have to do to get attention. There have been several times where the employees start complaining to customers about how long they have been waiting for their replacement to arrive. I have been prompted to write this review based on an experience I had just last night. I was waiting for a tan when the owner came to the front and started arguing with his employee, who was asked to leave. He then went back down the hall and had another altercation with another employee. Meanwhile, he had two other clients who had walked in that were not acknowledged, and got so uncomfortable with the situation that they left. I would say yelling at your employees in front of customers is bad business practice, and I refuse to give them another dime. I do not recommend this place to anyone.
theres a wait time for a reason they are the best, Take your ass beach, whale
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