08/03/09

Great hotel

by britefairie

we stayed at the hotel over the last weekend with two small children. The room was comfortable and had a great layout. Their ala cart program was a lifesaver for keeping the kids busy when we were in the room. breakfast was good for complimentary breakfast (eggs & sausage included). One of the better hotels I've stayed at in the Seattle area for the price.

• Pros: room layout, ala cart, comfort, friendly staff, breakfast

05/13/07

"Hehehehe, that's too bad."

by donee_allen

Absolutely the worst customer service ever! The hotel put up with a group of people who kept an entire floor up until 3:00 a.m. There was screaming, yelling and threats to fight. We contacted the front desk on two occasions - however they were not able to quiet the situation. The noise finally ended only because another guest on the floor called the police and the group was evicted - this was around 3:00 a.m.

On check out - we stated that we had a horrible night and expressed our disappointment in how the hotel responded to the situation. To our surprise, the only response was "hehehe, that's too bad."

We were shocked - we emailed the hotel for an explanation - but didn't receive a response. We then faxed our concerns to the hotel - still with no response.

If your expectations are so minimal as to accept this type of service, then you will be very pleased. If you would rather be treated as a guest, then I highly recommend any other hotel in Seattle.

03/27/07

Best Hotel In Seattle - hands down!

by ctrevithick

We had the good fortune of getting a room at the Watertown during a recent power outage! With two small children, we weren't sure this beautifully appointed, upscale, hotel was the best fit for us - Boy were we pleasantly suprised! The rooms are large and very comfortable with plenty of room to spread out. The architecture is amazing and although it is a contemporary and beautiful hotel with an incredibly accomodating staff, the Watertown manages to not come off as pretentious. We even saw the General Manager helping someone to their room with their bags! We had a fantastic time as a family and with the "speciality carts" the Watertown offers, the kids had plenty of fun activities...As a result of that power outage, we discovered the Watertown, had a wonderful downtown Seattle experience, and plan to return sans children for a romantic weekend away very soon. You absolutely can't go wrong choosing the Watertown for your next vacations, business trip, or romantic getaway!

• Pros: large, comfortable rooms with great beds and fun activities for kids
• Cons: none