Redmond >Golden Chopsticks
Food is excellent, but the service is TERRIBLE. I went to Golden Chopsticks with a group of friends to celebrate a co-workers birthday over lunch. We arrived early to beat the lunch rush. We were seated promptly, but waited and waited to place our order and then we waited a much longer period of time before our food arrived - approximately 45 minutes (just like another reviewer commented)! It was clear they were understaffed...there were only two waittresses and two chefs. I, too, was irritated by the fact that was no apology for the poor service. The final straw was when my group went to pay and two people's transactions remained to be completed when the person behind the cash register left to serve other tables. Five minutes later a different employee came up to finish the transactions. Again, no apology was made and no explanation was offered even though me and my group were clearly agitated.
45 minute wait after ordering to get our lunch?.
Unfortunately, I had a similar experience as the reviewers "prototype" and jmwenger. My co-workers and I tried this restaurant for lunch on Friday because Thai Ginger was packed. Golden Chopsticks was moderately busy but not overly so.
After we ordered, it took over 45 minutes to get our food. There was no explanation, no regular update from the wait staff, and when we nicely asked what was happening, there was no apology or attempt to make it right. When we asked not so nicely what was happening, we were brushed aside (an older employee came up to our waiter and told him, in Chinese, not to worry about it, then they both walked away).
The food was good and the restaurant is beautiful. If it wasn't for the service, I'd definitely go there again. But fter this experience, we'll never go to Golden Chopsticks again.
Chopsticks Rocks!. Golden Chopsticks is an excellent chinese restaurant. They have a great selection of appetizers and entrees. Their potstickers are some of the best around here, and their lemon chicken and rainbow chicken dishes are outstanding. Try the sizzling rice soup, too!
I was hesitant in writing this review.... Because I want this place all to myself! The food here is incredible. I have never experienced poor service, and they have recently staffed up to handle increased demand during the lunch/dinner rush. I recommend the General Tsong's Chicken and the Mongolian Beef, but I have never had anyone complain about the dish that they ordered.
Good Food...Poor Service.
We were seated and forgotten about during each of our trips. When they do take their order there is a high probablity it will not come out properly.
Good food though... recommend takeout.
After a long day of shopping, my mother and I were very excited to try a new restaurant but ended up severely dissatisfied.
We were seated right away but at an obnoxiously large table for 26 (despite asking for the table that was open in the back). This made it difficult to converse with one another. We waited over 15 minutes for our drink order and weren't even offered a wine list to look at while we waited. The food took quite a long time, my wine glass sat empty for several minutes, and no one checked on us again after the food was delivered.
As for the food, fairly expensive for your not so unique Chinese cuisine, bland, small portions, and worst of all.....not even served with chopsticks!
I would never recommend nor ever return to this establishment. Head to Thai Ginger just 7 doors down - much better.
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