90 NW Gilman Blvd Ste A, Issaquah, WA | Directions 9802747.503473 -122.022723
Very knowledgeable – I found the Issy Pit Stop to be very good mechanics. I had a complete rebuild of an FJ40 that they did an excellent job on. I actually won a best overall truck competoition with my truck. I'm not sure why the lady posted she would be worried how they wiped their butts! That's a weird thing to worry about if you ask me.
Earned my Trust and Respect – After almost three years of great service from the Issaquah Pit Stop, I'd like to let others know that they are well worth the drive down hobart. This staff, including it's owner John, are great. They are honest people, hard working, realistic, and will even make you laugh if you have a good sense of humor. This crew has changed my oil, replaced my hoses, SAVED ME MONEY when I was convinced my brakes were shot, it turned out to be warped rotors with plenty of brake pad. I have been given great advice from John (the head cheese) regarding my car which is a 98. It drives like a champ and they have helped keep it going. This is a good business, with good people. Plus, I second that on the lovable shop dog. She's a treat
very rude... – I am trying to help my friend find a job and so earlier I called The Pit Stop in Issaquah and asked what the minnimum age is to apply and the person whom I was speaking with VERY rudly replied well im not hiring anyone so it doesnt matter and hung up. although I do not know of their skills as mechanics I still value customer service and do not see any need to treat someone asking a simple question so poorly. Needless to say I will definatly not be doing any sort of business with them in the future...
Great mechanics, great people (and dogs :-) – After ten years of driving my car, I started hearing some very bad sounds coming from the engine. I looked for any shops in my area and found The Pit Stop, whom I called and was asked to bring it in for a diagnosis, after asking about mileage. John (the owner) took a few minutes to listen to the engine and gave me the bad news, after 110K and a cooling system failure, resulting in head gasket replacement, the engine was on its last legs. He quickly located a replacement block and quoted me all the costs that it would take to get the job done. When I got my car back, the engine was running beautifully. The Pit Stop's employees are always honest and courteous, as well, they have the sweetest "shop dog" that you've ever met.
Reviewer Comments – Reviews are only as good as the honesty of the reviewer. In the case of the windshield wiper complaint for example, this customer was informed of a problem with her wiper arm at the time of the blade installation. She came into the shop knowing there was a problem with her wiper system but requested only new blades. The repair required a dealer part which she declined but wanted new blades anyway. 2 hours after leaving the shop she called from the dealer saying we damaged her windshield wiper system & wanted $200 to be paid to the dealer for the repair. (she had been quoted around $40 for a new arm at the time of her visit!!!!, which she declined). She was asked to return to the shop to resolve the issue, an offer which she declined also. There are good shops & bad shops just as there are good customers & bad customers.
As for as the other reviews offered here I have no reccollection of them.
Worst service in town! – Stopped in to the Issaquah Pit stop to see if they could change my wiper blades for me. Not only did they charge an excessive price to change the wiper blades out, they managed to bend the wiper arm that the blade attaches to to the point where the wiper blade would no longer touch the windshield. When confronted them about them about it they of course denied any responsibility and became quite rude. If these buffoons can't even change a wiper blade properly, I would'nt trust them to wipe their own butts! Stay away from this business they are a bunch of incompetent idiots who will only screw things up and then deny any responsibility!
Pit Stop Automotive Service – What a great experience I had with them today, I worked all night, went to start my car and found I had a problem. I managed to get the car home at 6 am. I then called there number and asked them to call me back as soon as they got in, They did. I then drove the car there and they happily gave me a ride home while they worked on my car. I was very happy with the repairs and encourage others to stop by and see them when they are in need of a car repair. My experience with them was nothing but positive.
thank god for an honest mechanic!!! – I've been divorced for over a year now and had depended on my husband to take care of certain things like household repairs and car maintenance. I was completely lost without the first clue as to how to do certain things, or even what should be done to keep my car running. When my car started making a funny noise, I panicked, what was i going to do? I looked up local mechanics in the yellow pages and after a few phone calls found that the Pit Stop had time to look at my car right away. The owner (John) was very reassuring, and upfront about how he couldn't diagnose the car or quote me a price without looking at it first, but would be happy to look at it that day, and go from there.
As it turned out, it wasn't anything major or expensive, but simply that my car had been lacking a little TLC. John personally took the time to show me what was going on (it was low on a few fluids and desperately needed a mileage service, having surpassed it's 60,000 by a lot!) and explained to me the basics of maintaining a car, including what needed to be done when, and even taught me how to check the fluids under the hood myself! I got an estimate for my overdue mileage service and an oil change, but best of all I got some priceless knowledge every gal should know.
Thanks to John I regained some sense of independence, but also learned it's ok to rely on someone for help, especially when they're honest.
Warning - Not to be Trusted – I took my wife's car to Pitstop because it often wouldn't start. The owner tested it out and told me I need to have a new alternator (at $498). Once I got the car back it ran for two days then died again. Same problem.
When I took it back they said, guess we were wrong. Now it needs the computer chip replaced (est. was $1000 and I had to leave the car for 2 weeks). When I asked why so long, I was rudely told that they were busy and I could either leave the car or take it away. So I took it to the Chrysler dealer in Bellevue. In less than an hour they told me I just needed the battery replaced, which they did for $80. Car has run without a problem for 3 weeks now.
Don't trust them. I did and it cost me big time.
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