09/25/06

Astonishingly poor service

by learntoreed

I was shocked by the incredibly poor service and astonishing unhelpfulness of the employees at this particular location on the day I went. I brought in a CD with a few image files to be printed and the staff was completely unhelpful. What should have been a half hour project turned into a 2 and a half hour ordeal.

When I asked for a certain color of paper or card stock I was met with a cold, annoyed look, and a certain employee even asked me to come behind the desk and do it myself because she did not want to have to deal with my requests.

I finally decided to eat the extra costs and print the files myself on the design workstation computers - only to find that the printer there would not work. I asked three employees for help - and none of them could solve my problem for me. None of them even offered to make the print on another printer, the only response I got was, '...sorry.'

I ended up having to find another Kinkos a mile away in Belltown where the service was far more understanding and capable at getting the customer what they want.

I don't understand the criteria for hiring Kinko's employees, but it seems to me that I should be able to walk in with a couple of prints to be made - and be met with helpful, friendly service - ready to meet my needs as a customer.

I will go to this particular only if it is an absolute last resort - and I would recommend anyone else to do the same.