10/05/09

Beacon is a RIP OFF

by MoneySaver

I had a job done by them & they charge me way more than I thought I would pay. They over charged for a small job and if I were to recommend anything, my recommendation is don't go to Beacon Plumbing.

• Pros: Polite
• Cons: THEY OVERCHARGE

06/25/09

Very Good customer service

by GirishB

We had an issue with Beacon but when we called them Patrick from customer service took care of us.

Lots of companies provide good service but only a few really stepup when a customer has an issue. These guys did

12/20/08

Call Beacon and begin Freakin

by mltigger

Begin Freaking after calling Beacon -

Sunday 2 weeks ago brought a clogged drain which was backing up into the tub. My senior citizen mother who lives in north Tacoma called Beacon - they arrived, had her write a $2000 check before they would begin. The first employee was a big guy, too big to fit into the crawl space under her home. So they call truck #2 - apparently the clog backed up and because her pipes were not supported equally and sufficiently under the house, the weight caused the pipe to burst. They took photo's and showed them to her, then they called truck #3 with a high pressure water to force the clog out - it was a confusing, expensive ordeal. They were there over 8 hours and had her sign off on everything at the end of the $3600 repair. They wouldn't guarantee the repair because she didn't have a permit for the work. Now, come on, you are professional plumbers - it's a Sunday and this is an emergency, how would she have a permit? And for a repair of a clogged pipe, that didn't require any digging - just replace a broken pipe piece and use high pressure water to force out the clog. Really expensive, no itemized bill specifying cost of labor, parts etc. I believe they took advantage of her because of her age. How much did they charge per hour for labor? What was the cost for parts? Hidden fees, and they do not discuss this up front as their mission statement is written on their homepage. I wouldn't recommend using Beacon. Our next step is to inquire if the "plumbers" they sent were actually certified or if they were trainees. Beacon is on the hot seat from an investigation that determined they don't always send out plumbers to do plumbers work - did my Mom's clog require a plumber, or a trainee? Sure did take them a long time and 3 trucks, it was a good show that borders on fraud. Dear Attorney General for the State of Washington.....is our next step....

• Pros: Arrived fairly quickly
• Cons: no itemized invoice, one lump price, no guarantee of service